Customer Solutions Analyst

Perfetti Van Melle; Erlanger (KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO package including vacation, welln​

13 paid holidays

401k with Company Match up to 8%

Annual Bonus potential

Maternity & Paternity leave (20/12 wks

Sam's Club or Costco membership reimb.

Tuition-Free College Program

Candy allotments

Job summary

Perfetti Van Melle USA is seeking a Customer Solutions Analyst in Erlanger, KY to lead service improvements for US and Canadian customers. You will manage order processes, build strong relationships, and develop data-driven scorecards to drive service excellence.

We require at least 1 year in a customer-facing role, a bachelor’s degree with internship experience, and strong MS Office skills. SAP experience and continuous improvement background are preferred, with up to 10% travel.

Qualifications

• At least 1 year in a customer-facing role.
• Bachelor’s degree with internship experience.
• Proficient with MS Office applications.
• SAP experience preferred.
• Continuous improvement background preferred.
• Willingness to develop into other functions/geographies.
• Strong leadership and communication skills.
• Experience in FMCG retail/wholesale customer service would help.
• Ability to analyze data and develop scorecards for KPIs.
• Willingness to travel up to 10%.

Responsibilities

• Lead and enhance partnerships within the customer base.
• Improve Customer Service Metrics for US and Canada.
• Understand and manage assigned customer base’s order process.
• Develop processes to collect and maintain large data sets and analyze data.
• Develop and maintain scorecards reflecting performance against customer requirements.
• Proactively communicate with the organization to manage issues and opportunities.
• Participate in projects as needed.

Skills

Customer facing

Leadership

Communication

Analytical thinking

Attention to detail

Travel readiness

Education

Bachelor’s degree with internship experience

Tools

MS Office

SAP

Job description

Customer Solutions Analyst

Date: Sep 22, 2026

Location: Erlanger, KY, US, 41018

WHAT YOU WILL DO

The Customer Solutions Analyst will be required to lead and enhance partnerships within the customer base and improve Customer Service Metrics for both the US and Canadian businesses within PVM. Additional responsibilities include:

• Understand and manage assigned customer base’s order process
• Manage the customer’s needs and develop relationships with key contacts to deliver superior service
• Develop processes and methods to collect and maintain large data sets. Ability to analyze data, identify problem areas and recommendsolutions to drive better results
• Develop and maintain strong scorecards that reflect PVMs performance against customer requirements.
• Proactively communicate with the organization to manage unforeseen issues, and/or to capitalize on opportunities to better serve our customers and grow our business.
• Ability to participate in projects as needed

WHAT WE NEED FROM YOU

• 1 + year’s prior experience in a Customer facing role
• Bachelor’s degree with internship experience
• MS Office Application experience is required
• SAP experience preferred
• Continuous improvement background preferred
• Openness to develop into other functions and geographies within the business
• Strong leadership skills.
• Experience in customer facing organizations preferred
• A solid understanding of customer service processes in the FMCG Retail and Wholesale space preferred
• Exceptional communication skills. Communicate daily with all internal and external business partners to resolve issues and provide needed reports and/or information
• Ability to enhance partnerships with customers so as to enable business growth
• Good business and financial acumen preferred.
• Strong problem-solving and analytic skills.
• Development and analysis of process/business scorecards to leverage data and KPIs to drive business improvements.
• Strong written and verbal communication skills across all levels of the organization. Must display the ability to present complex data in simple, cohesive form to allow for effective decision making.
• Excellent attention to detail
• Ability to quickly establish credibility and navigate across matrix organization while engaging others to ensure the most effective solutions are implemented.
• Capacity to build relationships internally and externally.
• Strong ability to move between tactical and strategic aspects of business.
• Confidence and success in problem resolution, resourcefulness and the ability to adjust to changes.
• Ability to travel up to 10% of the time to interact with key customers.

WHAT WE OFFER

At Perfetti Van Melle, we are committed to fostering a diverse, equitable, and inclusive workplace, where all individuals, regardless of background or identity, are valued, respected, and empowered to contribute their unique perspectives to the sweet success of our candy-loving community. Additionally, we have a core value of Care For Our People and we are proud to offer benefit programs that support our team members' goals and well-being including:

• PTO package including vacation, wellness, and pay it forward time off
• 13 paid holidays
• 401k with Company Match up to 8%, ranking in the top 1% of the country
• Annual Bonus potential and merit-based increases
• 20 weeks Maternity & 12 weeks Paternity leave options
• Sam's Club or Costco annual membership reimbursement
• Tuition-Free College Program or Free Continued Education (BA, Masters, Etc.)
• Modest monthly candy allotments (Airheads, Airheads Xtremes, and Mentos)

2021, 2022, 2023, 2024 AND 2025 NKY Magazine Best Workplace in Northern Kentucky

Perfetti Van Melle, USA is an equal opportunity/non-discrimination employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.