Customer Solution Engineer (Early Career)

Ericsson GmbH; Plano (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Stock Purchase Plan

Paid parental leave (maternity)

Job summary

Ericsson Inc. in Plano, Texas, is seeking a Customer Solution Sales Engineer for the MACS Networks Domain Products team, focusing on indoor RAN, Radio Dot Solutions, and related offerings.

This experienced role supports North American customers within Ericsson’s sales process and requires travel (~25%). The role emphasizes contributing to RFx responses, tender proposals, and customer consultations, while acting as a technical lead for trials and readiness programs.

Qualifications

• 3–5 years in sales, sales engineering, or ICT support.
• 4-year technical/engineering degree.
• Experience leading virtual teams.
• Strong communication and relationship-building skills.
• Willingness to travel to customer locations.

Responsibilities

• Contribute to RFx responses, tenders, and proposals.
• Engage customers to align needs with Ericsson solutions.
• Serve as technical lead for trials and solution readiness programs.
• Perform techno‑commercial market analysis on trends and customer requirements.
• Interface with product management to ensure offerings meet customer needs.
• Lead product discussions with Customer Unit teams focusing on network capacity and KPIs.
• Generate leads and develop customer business cases and opportunities.
• Deliver knowledge transfer and thought leadership across communities within Ericsson.

Skills

RAN technology

3GPP standards

In-building wireless

Customer-facing experience

Travel readiness

Education

4-year engineering degree

Job description

Job Overview

Ericsson Inc. is seeking a Customer Solution Sales Engineer for the MACS Networks Domain Products team, focusing on indoor radio access networks (RAN), Radio Dot Solutions, and related offerings. This experienced‑level role, based in the USA, is central to developing innovative and profitable network solutions for North American customers within Ericsson’s sales process. Travel is estimated at 25%.

Responsibilities

• Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support.
• Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events.
• Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region.
• Conduct techno‑commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape.
• Interface with Ericsson product management groups and product development organizations to ensure offerings meet customer needs.
• Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs.
• Generate and manage leads to grow the 36‑month sales funnel; develop customer business cases and identify new business opportunities.
• Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson.

Qualifications

• Solid understanding of RAN technology (2G/3G/4G), related standards (3GPP, 3GPP2), and ideally in‑building wireless products and solutions.
• Experience in a customer‑facing role within the ICT industry.
• Ability to align customer requirements with solutions and define specific product or service requirements.
• Strong communication, collaboration, and relationship‑building skills with customers and internal teams.
• Problem‑solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions.
• Willingness to travel to customer locations as needed.
• Preferred: Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi‑Fi, Open RAN, RAN virtualization, and consultative selling skills.
• Minimum: 3‑5 years in sales, sales engineering, or customer support within ICT; 4‑year technical/engineering degree; experience leading virtual teams.

Benefits

Compensation and Benefits: The salary range for this position is dependent on location and the candidate’s qualifications. The role includes an annual bonus plan tied to performance.

Health: Ericsson offers comprehensive medical and dental plans, with company credits to cover the employee’s portion of premiums.

Financial Security: 401(k) with company match, life and accident insurance coverage, disability coverage, and optional Stock Purchase Plan.

Time Off: Minimum 15 days of accrued vacation, up to 3 personal days per year, 11 holidays, 8 hours of volunteer time, 80 hours of sick time annually, and up to 16 weeks of paid maternity leave and 6 weeks of parental/adoption leave at 100% pay.

Location

Primary country and city: United States (US) – Plano, Texas.

Job Details

Technical & Solution Sales Support.

Equal‑Opportunity Employer

Ericsson is proud to be an Equal Opportunity employer. All qualified individuals are encouraged to apply.

Accommodation Statement

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties, and skills required for this position, and you may be required to perform additional job tasks as assigned.