Technical Customer Solution Director

Ericsson; Morristown (NJ); On-site; USD 187,000 - 243,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Ericsson in Morristown, NJ seeks a Technical Customer Solution Director specialized in 5G/4G RAN software. You will own strategic SW solution areas, translating customer needs into robust solutions and aligning them with Ericsson’s roadmap.

You will work with Commercial and Delivery teams as part of Core 3 to turn requirements into successful business. You will drive technology strategy, manage RAN SW requirements, and ensure end-to-end feasibility with ecosystem partners.

Qualifications

• 10+ years in Technical Pre-sales, Development, or Service Delivery in mobile networks.
• Deep RAN SW portfolio knowledge including LTE, NR FDD, NR TDD, and mmW.
• Familiarity with Ericsson’s RAN portfolio, including Radio, Compute HW, Cloud RAN, EIC, and rApps.
• Strong understanding of RAN/mobile network deployment scenarios, performance, optimization and related KPIs.
• Deep understanding of software development processes.
• Deep understanding of new SW introduction processes with major CSPs, including CI/CD practices.
• Understanding of AI models, training processes, and their applicability to AI in RAN; familiarity with RAN interoperability projects.
• Strong team-player mindset; collaborate with Sales, Product Management, PDU, Domain and Program Office.
• Familiarity with AI productivity tools.
• Excellent communication skills to explain complex topics clearly to diverse audiences.

Responsibilities

• Be part of a Customer Unit Radio SW program; role based in Morristown, NJ.
• Position Ericsson as a technology leader and drive strategy with customers across HQs and markets.
• Manage RAN SW customer requirements and align with Product Lines.
• Align customer needs with Ericsson and ecosystem partners for end-to-end feasibility.
• Contribute to knowledge sharing; communicate customer vision to Business Unit and Product Development stakeholders.
• Secure timely delivery of critical features, following FOA process and short-/mid-term strategies.
• As Core 3 team member, provide sales support: respond to RFx, propose solutions, present to stakeholders.

Skills

Technical Pre-sales

RAN SW portfolio

Cloud RAN

AI in RAN

Communication

Team collaboration

RAN deployment know-how

CI/CD practices

AI productivity tools

Cross-functional stakeholder mgmt

Job description

About this opportunity

We at Ericsson are seeking a Technical Customer Solution Director specialized in 5G/4G Radio Access Network (RAN) software to provide expertise in existing and future RAN SW offerings. This includes software for distributed nodes (purpose-built BBU and Cloud RAN), as well as centralized network management nodes (rApps).

Join our Team

About this opportunity

We at Ericsson are seeking a Technical Customer Solution Director specialized in 5G/4G Radio Access Network (RAN) software to provide expertise in existing and future RAN SW offerings. This includes software for distributed nodes (purpose-built BBU and Cloud RAN), as well as centralized network management nodes (rApps).

In this role, you will own strategic SW solution areas, addressing demanding customer requirements and aligning them with Ericsson’s strategic priorities and software roadmap. You will work closely with Commercial and Delivery organizations as part of the Core 3 team, helping turn customer needs into robust solutions and successful business.

What you will do

• Be part of a Customer Unit Radio SW program, working closely with customers and Ericsson teams; the role is based in Morristown, New Jersey.
• Position Ericsson as a technology leader, communicating and driving Ericsson’s technology strategy and vision with customers across headquarters and markets.
• Manage RAN SW customer requirements, ensuring strategic alignment with Ericsson’s relevant Product Lines.
• Align customer requirements with Ericsson and ecosystem partners to secure end-to-end solution feasibility.
• Contribute to knowledge sharing, ensuring the customer vision and strategy — and its implications on Ericsson technology and solutions — is communicated to Business Unit and Product Development Unit stakeholders.
• Secure timely delivery of critical features, following through the FOA process and implementing short- and mid-term strategies for successful project execution.
• As a member of the Core 3 team, provide sales support for specific deals: respond to RFx, propose solutions covering customer requirements, and present to internal and external stakeholders.

The skills you bring

• More than 10 years of experience in Technical Pre-sales, Development, or Service Delivery (Post-sales) in mobile networks.
• Deep RAN SW product portfolio knowledge including LTE, NR FDD, NR TDD, and mmW.
• Familiarity with Ericsson’s RAN portfolio, including Radio, Compute HW, Cloud RAN, EIC, and rApps.
• Strong understanding of RAN/mobile network deployment scenarios, performance, optimization and related KPIs.
• Deep understanding of software development processes.
• Deep understanding of new SW introduction processes with major CSPs, including CI/CD practices.
• Understanding of AI models, training processes, and their applicability to AI in RAN. Familiarity with RAN interoperability projects (e.g., device testing, 5G Core integration).
• Strong team-player mindset, working closely with Sales, Product Management, PDU, Domain and Program Office.
• Familiarity with AI productivity tools.
• Very good collaboration skills and the ability to work across organizational boundaries.
• Excellent communication skills, able to explain complex technical topics clearly to diverse audiences.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city

United States (US) || Morristown (Country/ City)

Job details

Domain Sales Manager

Compensation And Benefits At Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.

The salary range for this position is

• Morristown, NJ: $185,000 - $242,550

Sales Incentive Plan

Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.

Your Health

Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.

Your Financial Security

We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson’s full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan.

Your Time

Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.

Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.