Customer Solution Engineer

Axonius; New York (NY); Remote; USD 80,000 - 90,000; Full time

Job summary

Axonius is seeking a collaborative and motivated Customer Solutions Engineer who excels in bridging the gap between customers and technical teams. This remote role focuses on enhancing customer success through effective communication and advocacy, contributing to both customer satisfaction and product evolution. Join a rapidly growing team where your skills will directly impact success and growth.

Benefits

100% healthcare coverage

17 weeks parental leave for primary caregivers

Learning and development stipend

Competitive compensation with bonuses

Qualifications

• 2+ years in a customer-facing technical role.
• Highly proficient in English.
• Experience with feature requests and technical problem-solving.

Responsibilities

• Bridge communication between customers and product teams.
• Manage customer feature requests and provide actionable insights.
• Conduct technical research for third-party integrations.

Skills

Customer Advocacy

Technical Communication

Collaboration

Education

Bachelor's Degree in relevant field

Tools

Jira

Zendesk

Job description

Join to apply for the Customer Solution Engineer role at Axonius

Join to apply for the Customer Solution Engineer role at Axonius

Preferred Location: Remote - Austin, TX

We're a rapidly growing team at Axonius, always on the lookout for individuals who value personal and career growth, collaborative teamwork, and achieving success. If you're passionate, experienced, and motivated, we want you!

Preferred Location: Remote - Austin, TX

We're a rapidly growing team at Axonius, always on the lookout for individuals who value personal and career growth, collaborative teamwork, and achieving success. If you're passionate, experienced, and motivated, we want you!

Our Customer Solution team is expanding and seeking a Customer Solution Engineer who thrives in technical environments and loves making a real impact.

If you're an experienced professional with a knack for customer-facing technical roles in the tech industry, and you're eager to make a real impact, you belong with us.

What You'll Do

You'll be the bridge between our customers and our product, ensuring their success and contributing directly to our evolution.

• Global Collaboration: Partner with Product, Customer Success, Technical Support, R&D, and Management teams.
• Feature Request Ownership: Manage and resolve all customer feature requests.
• Customer Advocacy: Translate customer requirements and use cases into actionable insights aligned with our product roadmap.
• Engineering Liaison: Classify and assign tasks to Engineering Groups.
• Communication & Solution Identification: Proactively find existing product solutions for customer needs and communicate about feature delivery.
• Integration Research: Conduct technical research for third-party integrations and collaborate with engineers to define and understand technical requirements.
• Knowledge Base Improvement: Recommend enhancements to our knowledge bases.
• Pattern Analysis: Identify recurring requests and key trends.
• Process Enhancement: Provide feedback for ongoing process and procedure improvements.
  
  

Minimum Qualifications

• 2+ years in a customer-facing position (Customer Solution, Customer Success, Technical Account Manager, Sales Engineer, Technical Support)
• Highly proficient in English, spoken and written.
• Self-driven with a strong desire to continuously improve the company's procedures and processes.
• Ability to effectively communicate complex technical subjects to both external and internal parties and understand software development concepts.
  
  

Preferred Qualifications

• Experience working in a ticketing environment with a high volume of requests
• Experience with Jira and Zendesk.
• Confident in discussing customer requirements via email and Zoom calls when needed.
• Experience in project management, product management, or in the Cyber Security Industry
• Able to work or travel to the Austin office once a quarter
  
  

Our Culture And Benefits

• Remote-first culture. We have offices in New York, Tel Aviv, Austin, Sao Paulo, and Washington DC, but the majority of our employees are working from home across the US and internationally.
• Great people. Our people aren't just great professionals, they are great people. We are all here to support each other, ready to help and do what's best for the entire company.
• A focus on career growth. We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long term career path here at Axonius. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses..
• Next level benefits. 100% coverage of 2 different tiers of employee healthcare premiums. Dental, vision, and 401k match.
• Top-notch family leave options. 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!
• We give back. Corporate social responsibility partnerships, employee giving opportunities , and volunteer time off.
• Competitive compensation. Market rate salaries, bonuses, or commissions. Stock options for all full time employees with equity refresh opportunities.
• DEI focused. Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.
  
  

Axonius is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus.

Annual Salary Range (does not include bonus or equity)

$80,000—$90,000 USD

A Little More About Axonius

Axonius transforms asset intelligence into intelligent action. With the Axonius Asset Cloud, customers preemptively tackle high-risk and hard-to-spot threat exposures, misconfigurations, and overspending. The integrated platform brings together data from every system in an organization's IT infrastructure to optimize mission-critical risk, performance, and cost measures via actionable intelligence. Covering cyber assets, software, SaaS applications, identities, vulnerabilities, infrastructure, and more, Axonius is the one place to go for Security, IT, and GRC teams to continuously drive actionability across the organization. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers the lifecycle of millions of assets for leading customers across industries and around the world.

Axonius is named to the 2025 Fast Company World's Most Innovative Companies and the 2024 Forbes Cloud 100. Axonius is recognized with the Great Place to Work Certification and for two years in a row, Axonius was ranked Deloitte Technology Fast 500 list. Axonius has been cited as the fastest-growing cybersecurity company in history by revenue.

By submitting your application to us, you acknowledge that your personal data will be processed in accordancewith our Global Job Candidate Privacy Notice.

At Axonius we support a diverse and inclusive workplace and believe in equal employment opportunity. We welcome people of different backgrounds, experiences, abilities and perspectives, regardless of race, color, ancestry, religion, age, sex, gender identity, national origin, sexual orientation, citizenship, marital status, disability, or Veteran status.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security

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