Customer Solution Engineer

Optimove; New York (NY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

A leading marketing technology company is seeking a Solutions Engineer in New York to engage with clients and optimize integration of products. This role blends technical expertise with customer interaction, offering a dynamic environment where problem-solving and communication are key. Ideal candidates are detail-oriented, tech-savvy, and thrive in fast-paced settings, making significant contributions to client success and project delivery.

Qualifications

• 1-3 years of experience in Solutions Engineering.
• Experience in SaaS and Mobile implementations is an advantage.
• Fluent English speaker, both verbal and written.

Responsibilities

• Analyze current technologies to provide optimal solutions based on client needs.
• Provide detailed specifications for proposed solutions.
• Analyze, debug, troubleshoot, and proactively drive forward solutions.

Skills

Attention to detail

Problem-solving

Communication

Technical troubleshooting

Customer-facing skills

Education

Bachelor’s degree in Industrial Engineering/Information Systems/Computer Science

Job description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.

The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our client’s marketing goals and tailoring solutions to achieve those goals.

The Solutions Engineer is responsible for advising on efficiently integrating Optimove's products with our client's internal systems and 3rd parties’ systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the Optimove platform.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.

This is not a “behind the scenes” role. Once trained on the Optimove platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the team’s best practices.

Responsibilities:

• Analyze current technologies used within the company to provide optimal solutions based on the client's needs
• Propose and establish a framework for necessary contributions from various departments
• Work closely with internal team (Product, R&D) to design the solution based on requirements
• Account for possible project challenges on constraints including, risks, time, resources and scope
• Work closely with project management teams to successfully monitor the progress of implementations
• Provide detailed specifications for proposed solutions
• Analyze, debug, troubleshoot and proactively drive forward solutions
• Master Optimove’s products and technologies in the domain of data integration, real-time event streaming and cloud solutions
• Be the technical focal point for the entire Customer Success org
• Lead calls with clients to understand their technical and business needs
• Work with Optimove’s partners to analyze, define, and own the tech integrations to serve multiple clients

Requirements:

• 1-3 years of experience in Solutions Engineering (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting)
• Bachelor’s degree in Industrial Engineering/ Information Systems / Computer Science or related field or relevant hands-on technical experience
• Fluent English speaker (verbal and written)
• Strong attention to details and ability to effectively articulate technical challenges and solutions
• You should be able to talk about technology, even with non-technical people in a clear and coherent way
• Ability to learn quickly in a fast-paced environment, and come up with creative ideas for improvements
• Experience in SaaS implementation processes - advantage
• Experience in Mobile implementations - advantage

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