Senior Customer Solutions Engineer (IBM OMEGAMON)

Rocket Software; United States; Remote; USD 85,000 - 108,000; Full time

Job summary

Rocket Software is seeking a Senior Customer Solutions Engineer to join their remote team across the U.S. This role involves working closely with customers on IBM OMEGAMON and other mainframe products to ensure exceptional service delivery and training, requiring substantial expertise in mainframe architectures, particularly z/OS. The position promises a dynamic environment with significant responsibility in customer engagement, technical support, and solutions implementation.

Benefits

Unlimited Vacation Time

Health and Wellness coverage options

Life and disability coverage

Fidelity 401(k) with matching contributions

Tuition Reimbursement and Certificate Reimbursement

Leadership and skills training opportunities

Qualifications

• 8+ years as a Systems Programmer or similar role.
• 4+ years customer-facing consulting experience.
• Development and application lifecycle experience is a plus.

Responsibilities

• Work on customer engagements to install and configure IBM OMEGAMON products.
• Help provide training for various IBM Mainframe products.
• Document configurations and collaborate with operations teams.

Skills

Understanding of z/OS

Mainframe architecture knowledge

Experience with OMEGAMON

Knowledge of Tivoli Monitoring

Experience with APIs

Strong communication skills

Education

Bachelor’s Degree or equivalent experience

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

This is a full-time remote opportunity located anywhere in the United States.
The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket’s customers.
This role will be in our IBM System Z Professional Services team working on customer engagements to help install, configure, implement, and provide training for the IBM OMEGAMON product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, mainframe architecture and components. Experience with and working knowledge of other industry leading competitive mainframe monitoring products is a plus.

Core Technical Skills:

• Strong understanding of z/OS, and optionally z/VM, zLinux, or CICS.
• Familiarity with mainframe architecture and components.
• Experience with OMEGAMON XE (e.g., for CICS, z/OS, DB2, IMS, Storage, Mainframe Networks).
• Understanding of Tivoli Monitoring Infrastructure and OMEGAMON Enhanced 3270 UI.
• Ability to configure and customize OMEGAMON via its parameter libraries (RKANPARU).
• Knowledge of tailoring monitoring profiles and situations.
• Experience with TEMS, TEPS, and agents in the IBM Tivoli Monitoring architecture

Configuration and Deployment Skills:

• Experience with installing IBM software using SMP/E.
• Applying maintenance and configuring product updates.
• Experience using Omegamon Configuration Manager.
• Defining and enabling situations (alerts), thresholds, and historical data collection.
• Implementing security settings via RACF or external security managers.
• Configuring SAF-based authentication and authorization

Integration and Automation:

• Integrating OMEGAMON with NetView, GDPS, or Service Management tools.
• Using APIs or exits for custom alert handling or automation.
• Writing and modifying JCL, REXX scripts, or CLISTs.
• Setting up historical data collection and reporting via Tivoli Data Warehouse.
• Experience with TCR or modern dashboards like Grafana is a plus.

Soft Skills and Practices:

• Analyzing performance data to tune the system and reduce overhead.
• Accurately documenting configurations and changes.
• Collaborating with operations teams, developers, and performance analysts.
• Strong written and verbal communication skills.
• Commitment to Rocket core values of trust, humanity, love and empathy.

Education and Experience:

• Bachelor’s Degree, or equivalent experience
• 8 + years as a Systems Programmer or other similar position
• 4+ years customer facing consulting experience
• Development, application lifecycle or change management experience is a plus

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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#LI-Remote

The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location..

What Rocket Software can offer you in USA:

• Unlimited Vacation Time as well as paid holidays and sick time
• Health and Wellness coverage options for Rocketeers and dependents
• Life and disability coverage
• Fidelity 401(k) and Roth Retirement Savings with matching contributions
• Monthly student debt benefit program
• Tuition Reimbursement and Certificate Reimbursement Program opportunities
• Leadership and skills training opportunities

EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [e-mail]. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!