Customer Solution Architect (US time zones)

Supabase; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Supabase seeks a Customer Solutions Architect to lead customer engagements, ensuring success through effective onboarding and ongoing support. You'll leverage your extensive web application development knowledge to assist diverse clients, from startups to established brands, driving trust and collaboration with technical solutions.

Benefits

100% remote work

Health, Vision and Dental benefits

Tech Allowance for office setup

Annual Education Allowance

Annually run off-sites

Qualifications

• Minimum 6 years of relevant work experience.
• Strong background in web application development using JavaScript, Python, C#, Ruby, PHP.
• Experience leading customer engagements.

Responsibilities

• Guide new customers through an onboarding journey.
• Work closely with support and engineering teams to address customer issues.
• Deliver successful engagements with solutions and assessments.

Skills

Web application development

Communication

Interpersonal skills

Job description

Supabase is an open source database platform. We’re seeking a Supabase Customer Solutions Architect (CSA). You'll work with a diverse range of customers: from agile startups building towards their first launch to established brands with serious workloads, that depend on Supabase to help run their business.

You will always put customers first, working closely with them to become a trusted adviser who understands their needs, works as a partner toward common success, and advocates for them within Supabase. Your customer relationships are built on trust and a passion to guide their success and growth on the platform.

You'll be joining our team to support Supabase Teams & Enterprise customers, where you will be expected to lead and innovate around the following areas of responsibility:

Customer Success

• Actively guide new customers through an onboarding journey, utilizing emails, docs, guides, and webinars to promote their rapid deployment and growth on the platform.

• Determine business and technical objectives to set appropriate expectations of the Supabase platform and define the criteria for success, ensuring that customers receive the help and guidance they need to achieve it.

• Educate customers on Supabase architecture principles, share best practices, and assist in the development of technical solutions to enable them to develop reliable and scalable applications.

• Work closely with support and engineering teams to ensure that customer issues are addressed efficiently and transparently, to help build trust in the platform.

Efficient Engagements

• Deliver on successful engagements with Supabase customers, including application assessments and solution proposals to provide high-value engagement and empower them to get the most from the platform.

• Identify new opportunities to deliver automated or pre-emptive support to our customers, to continually push the efficiency and effectiveness of our customer engagements.

Teamwork

• Take ownership of team discovery and development projects, that will help drive our efficiency and increase the value of the service we deliver across our Success and Support organization.

• Engage with other teams to gain knowledge of the platform, share customer feedback, and work to foster cross-team collaboration and understanding.

• Learn new skills and share knowledge with the team to ultimately allow customers to benefit from our collective experience.

• Constantly strive to improve yourself, the team, and the customer experience. In your role, you'll be expected to lead and innovate around these principles throughout the year.

Preferred Experience

• Minimum 6 years of relevant work experience.

• Strong background in web application development using technologies such as Javascript/NodeJS, Python, C#, Ruby, PHP.

• Strong background with relational database management systems such as PostgreSQL or MySQL.

• Familiar with popular JavaScript frameworks (React, Vue, Svelte) and Node.js.

• Well-organized and effective communicator of technical concepts.

• Clear communication and strong interpersonal skills with the ability to effectively navigate and mediate conflict and foster healthy dialogue.

• Experience with project management methodologies, business analysis, change management, user adoption, release management, and governance.

• Experience and proven success leading customer-facing engagements.

We offer:

• 100% remote work from anywhere within the required time zones. No location-based adjustment to your salary.

• Autonomous work. We work collaboratively on projects, but you set your own pace.

• Health, Vision and Dental benefits. Supabase covers 100% of the cost for employees and 80% for dependants.

• Tech Allowance for any office setup you need.

• Annual Education Allowance.

• Annually run off-sites.

About the team

• We're a startup. It's unstructured.

• Collectively founded more than 30 startups.

• Globally distributed team with more than 30 different nationalities.

• We deeply believe in the efficacy of collaborative open source. We support existing communities and tools, rather than building "yet another xx".

• We "dogfood" everything. If you use it in your project, we use it in Supabase.

Process

• The entire process is fully remote and all communication will happen over email or via video chat.

• Once you've submitted your application, the team will review your submission and may reach out for a short screening interview over a video call.

• If you pass the screen you will be invited to up to four follow-up interviews.

• The calls:

  • usually take between 20-45 minutes each depending on the interviewer.

  • most of the time, are all 1:1.

  • will be with the founders, a member of either the growth or engineering team (depending on the role) and usually one other person from your immediate team or function.

• Once the interviews are over, the team will meet to discuss several roles and candidates and may:

  • ask one or two follow-up questions over email or a quick call.

  • go directly to making an offer.