Customer Software Engineer — Python for Autonomous Ocean Tech

SeaSatellites, Inc.; San Diego (CA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Stock options

Competitive insurance

401k matching

Four free lunches per week

Employee activity fund

Pet-friendly office

Unlimited/Flex PTO

Job summary

Seasats is seeking a Customer Software Application Engineer in San Diego, CA to support fleets of autonomous ocean vehicles. You’ll build Python tools, troubleshoot deployments, and create clear customer documentation to help clients integrate our software with their systems.

With 2+ years of technical experience and strong communication, you’ll collaborate with engineering and customers to resolve issues, develop payload integrations, and ensure software performs reliably in real-world

Qualifications

• Minimum 2 years of technical professional experience.
• Excellent communication and enthusiasm for working directly with customers.
• Excellent technical writing skills, with a track record of generating knowledge base articles, READMEs, or customer guides.
• Strong proficiency in Python.
• Proven troubleshooting skills and ability to methodically isolate and resolve issues.
• Experience with hardware/software integration projects and embedded environments.
• Familiarity with basic networking (IP addresses, subnets, DNS, and routing).

Responsibilities

• Act as a technical point of contact for external customers and internal teams: answer questions, provide support, and guide them through setup, usage, and troubleshooting
• Own customer-facing and internal documentation: integration guides, troubleshooting instructions, release notes, and knowledge base articles that reduce repeat questions
• Debug and resolve issues in real-world deployments
• Aid customers with new payload and feature integration projects
• Collaborate with internal engineering teams to reproduce customer issues, identify root causes, and drive improvements and fixes
• Develop and maintain customer-facing Python utility applications and tools

Skills

Python

Troubleshooting

Technical writing

Customer communication

Embedded systems

Networking basics

Job description

Seasats is seeking a Customer Software Application Engineer in San Diego, CA to support fleets of autonomous ocean vehicles. You’ll build Python tools, troubleshoot deployments, and create clear customer documentation to help clients integrate our software with their systems.

With 2+ years of technical experience and strong communication, you’ll collaborate with engineering and customers to resolve issues, develop payload integrations, and ensure software performs reliably in real-world