Customer Services Program Leader for Projects & CX

Swisslog; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Swisslog in Atlanta is seeking a Customer Services Program Manager to steer strategic initiatives, align projects with business goals, and optimize customer satisfaction and service quality across the Americas region.

You will partner with Sales, Operations, and product teams, own project plans and KPIs, mentor junior managers, and promote a 1st-time-right, customer-centric culture while ensuring efficient use of Swisslog resources.

Qualifications

• 5+ years of work experience in Project Management
• 3+ years leading cross-functional teams
• Knowledge of Warehouse and Distribution business sector
• Technology or startup experience is a bonus
• Formal qualification: BS or BA in Engineering

Responsibilities

• Lead strategic customer service initiatives to improve experience, efficiency and quality
• Coordinate cross-functional teams and align projects with organizational goals
• Collaborate with CS Sales, Project teams and other departments
• Ensure profitable use of Swisslog resources and project delivery
• Track project status, KPIs, and prepare regular reports
• Mentor junior project managers and promote customer-centric culture
• Adhere to realization process policies and conduct process assessments
• Lead progress meetings and manage budgets/timelines

Skills

Project management

Cross-functional leadership

Stakeholder management

Customer relations

Education

BS or BA in Engineering

Electrical Engineering / Software Engineering / CS or similar

Job description

Swisslog in Atlanta is seeking a Customer Services Program Manager to steer strategic initiatives, align projects with business goals, and optimize customer satisfaction and service quality across the Americas region.

You will partner with Sales, Operations, and product teams, own project plans and KPIs, mentor junior managers, and promote a 1st-time-right, customer-centric culture while ensuring efficient use of Swisslog resources.