Customer Service Programs Leader

Swisslog Holding AG; Newport News (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

Swisslog Holding AG in Newport News, VA seeks a Customer Services Program Manager to lead strategic CS initiatives, coordinate cross-functional teams, and improve service quality for global customers.

You will collaborate with Sales, Operations, and Project teams to optimize resources, drive cost efficiency, and ensure profitable delivery while maintaining high customer satisfaction. A solid PM background and logistics knowledge are essential.

Qualifications

• 5+ years in Project Management with track record delivering programs.
• 3+ years across diverse cross-functional teams.
• Working knowledge of Warehouse and Distribution sectors.
• BS or BA in Engineering; Electrical/Software/CS or similar.
• Formal certification: PMP/ PMI is a bonus.

Responsibilities

• Lead strategic customer service initiatives and ensure on-time delivery of projects.
• Coordinate CS, project teams and other departments to optimize resources.
• Present performance data for customer meetings and quarterly reviews.
• Develop issue resolution and improvement plans for services.
• Mentor junior project managers and promote best practices.

Skills

Project management

Cross-functional collaboration

Customer focus

Stakeholder management

Problem solving

Education

BS/BA in Engineering

Job description

Swisslog Holding AG in Newport News, VA seeks a Customer Services Program Manager to lead strategic CS initiatives, coordinate cross-functional teams, and improve service quality for global customers.

You will collaborate with Sales, Operations, and Project teams to optimize resources, drive cost efficiency, and ensure profitable delivery while maintaining high customer satisfaction. A solid PM background and logistics knowledge are essential.