Customer Services & Operations Coordinator

JLA Limited; Town of Hixon (WI); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Flexible working options

Enhanced family leave policies

Free office parking

Eye care vouchers

Cycle-to-work scheme

Staff benefits hub

Refer a Friend bonus up to £1000

Life assurance

Company pension

Sick pay

Job summary

JLA Limited is seeking a customer service professional at our Hixon office to keep customer records up to date, log jobs from portals, phones and email, and manage time to meet SLAs. You will communicate with customers to ensure queries are resolved promptly, with strong attention to detail and excellent communication skills.

The role supports service delivery across our customer base, with a focus on accurate data entry, timely updates, and cross-team liaison to keep operations running smoothly.

Qualifications

• Experience in a customer facing role.
• Ability to multitask in time-critical environments.
• Good written and verbal English.

Responsibilities

• Maintain up-to-date customer records and log jobs/call-outs from portals, phones, and email.
• Ensure tasks are completed within SLA.
• Communicate with customers to resolve queries promptly.

Skills

Customer service

Time management

Communication

Multitasking

Tools

CRM software

Job description

JLA Limited is seeking a customer service professional at our Hixon office to keep customer records up to date, log jobs from portals, phones and email, and manage time to meet SLAs. You will communicate with customers to ensure queries are resolved promptly, with strong attention to detail and excellent communication skills.

The role supports service delivery across our customer base, with a focus on accurate data entry, timely updates, and cross-team liaison to keep operations running smoothly.