Customer Services Management Leader for PV and BESS

GE Vernova; United States; Remote; USD 114,000 - 190,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Job summary

GE Vernova, Inc. seeks a Customer Services Management Leader to head a team of customer fleet managers in the North America region, reporting to the Solar and Storage Solutions Projects & Services Leader.

The role emphasizes delivering service excellence and performance across post-COD accounts. The successful candidate will drive customer satisfaction, manage warranties and service orders, and collaborate with GE engineering to resolve critical issues, while aligning priorities with leadership.

Qualifications

• Bachelor's degree in engineering, business or related field, or 10+ years of relevant experience.
• Minimum 5 years of customer management experience (GE preferred).
• Proven track record of leading multi-cultural teams and influencing stakeholders.

Responsibilities

• Manage multiple customer accounts post-COD with senior customer representatives.
• Drive KPIs for the SSS fleet across all customers.
• Oversee warranty obligations, spare parts and service orders.
• Lead fleet management team and coordinate with NAM resources for warranty/service.
• Resolve critical technical issues with GE engineering.
• Set team priorities per leadership directives.
• Ensure customer satisfaction with clear communication, contract compliance, safety, quality and delivery.
• Meet GE expectations on orders, safety, quality, schedule, cost, margin, cash flow and risks.

Skills

Customer management

Leadership

Multi-cultural teams

Stakeholder influence

Interpersonal skills

Education

Bachelor's degree

10+ years experience

Job description

Job Description Summary

The Customer Services Management Leader will lead a team of customer fleet managers, and report to the Solar and Storage Solutions Projects & Services Leader, North America Region, of the GE PCS business.

Job Description

Key responsibilities

• Manage multiple customer accounts Post-COD including Mid/Upper level customer representatives.
• Focus on driving key performance metrics for the SSS fleet to acceptable ranges for all customers.
• Oversee critical customers warranty obligations, spare parts and services orders.
• Lead fleet management team on critical issues and work with NAM resource leader to ensure effective strategy on resources for warranty/service in NAM.
• Oversee resolution of critical technical issues for multiple customers by working with GE’s engineering organization.
• Set team priorities based on business level priorities directed by leadership.
• Drive customer satisfaction trough effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality and delivery.
• Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE.
• Collaborate with internal GE functions and business entities to manage service orders and activities.
• Protect GE’s reputation and technology in the market place.
• Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

Required qualifications

• Bachelor's degree in engineering, business or a related field OR minimum of 10 years of professional experience relevant to the role.
• Minimum 5 years of customer management experience (GE experience preferred) or relevant professional experience.
• Proven track record of leading multi-cultural teams
• Strong interpersonal and influence skills
• Position is a work from home and based in US, with preference for Pittsburgh, PA, Houston, TX, or NY and up to 30% travel is required

Desired qualifications

• Solar power plant/BESS Power Plant sales, design, procurement, construction, operations, maintenance, and/or service experience
• Strong fundamental working knowledge GE Solar/BESS product sales, manufacturing, testing, and service processes
• Prior Six Sigma Quality lean experience

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.

GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

Application Deadline

For candidates applying to a U.S. based position, the pay range for this position is between $114,100.00 and $190,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on October 21, 2026.

Benefits

• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.