Customer Portfolio Manager

GE Vernova; Oregon; Hybrid; USD 120,000 - 199,000; Full time

Job summary

GE Vernova seeks a Senior Customer & Contracts Manager to own the customer relationship across our gas power services portfolio and coordinate with internal teams to deliver value. You will manage the customer P&L, drive growth, and lead outage and on-site repair activities in alignment with contract terms.

This remote role requires up to 30% travel; GE Vernova offers a competitive salary, discretionary annual bonus, and a comprehensive benefits package including health, retirement, and paid

Qualifications

• Bachelor’s Degree or better in technical field or 5 years related power generation experience.
• Minimum 5 years in power plant field services or contract management.
• Willingness to travel 30% of the time.

Responsibilities

• Serve as liaison between internal/external orgs and customers.
• Own the customer relationship and drive growth.
• Manage customer portfolio P&L and oversee reviews.
• Develop site customer communication plans and GE reviews.
• Lead outage planning, quotes, and on-site repairs.
• Oversee invoicing, credits, and contract terms compliance.

Skills

Customer relationship management

P&L ownership

Outage planning

Leadership

Communication skills

Travel readiness

Education

Bachelor’s Degree

High School Diploma with 5 years experience

Associates degree with 4 years experience

Job description

Job Description Summary

Vernova PurposeGE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

What impact you’ll make

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team’s ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

Job Description

What you’ll do

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategyFoster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationshipsBe responsible for customer portfolio P&L and growthEstablish contact to provide on-going technical and business support to assigned customersDevelop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customerOversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GEBe responsible for developing outage scope/communicating scope to FieldCoreBe responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts ordersLead direction for all emergent/forced outage resolutionOrganize pre-outage, post-outage and outage milestone meetingsBe responsible for all customer invoicing/credit memo processingBe responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE networkOwn contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximizeBe responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversionManage Digital and Total plant solutions agreements and coordinate with functional groups

What you’ll bring (Basic Qualifications)

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 5 years of experience in power generation industry OR Associates degree with 4 years of experience in a power generation industry) Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Eligibility Requirements

Willingness and ability to travel 30% of the time

What will make you stand out

Bachelor’s Degree preferably in a technical / engineering degree i.e. Mechanical, ElectricalExperience planning and executing outagesStrong leadership, financial and commercial skillsTeam leader in a dynamic, energetic and proactive environmentExperience working with customer leadership teamsDemonstrated communication & organizational skillsStrong oral and written communication skills Strong interpersonal skills

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided

Yes#LI-Remote - This is a remote position For candidates applying to a U.S. based position, the pay range for this position is between $119,600.00 and $199,400.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. Bonus eligibility: discretionary annual bonus. This posting is expected to remain open for at least seven days after it was posted on October 30, 2026. GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

• medical, dental, vision, and prescription drug coverage
• access to Health Coach from GE Vernova, a 24/7 nurse-based resource
• access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off
• Bonus eligibility: discretionary annual bonus