Customer Services Coordinator/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 24,000 - 38,000; Full time

Job summary

University of Kentucky seeks a dependable, full-time DME Customer Service Representative to join UKHC in Lexington, KY. You will answer calls and faxes, greet patients, route referrals, maintain accurate patient records and collect payments for DME products and services.

The role requires attention to detail, professional communication, and commitment to quality patient care. The ideal candidate has medical office or billing experience, knowledge of insurance verification, and familiarity with

Qualifications

• Medical office or billing experience.
• Experience with insurance verification.
• Familiarity with DME equipment and DME patient management software.
• Experience interpreting/processing EOBs and insurance denials.
• Knowledge of payer prior authorization requirements.
• Strong computer/Microsoft Office Suite skills.
• Excellent customer service and organizational skills.

Responsibilities

• Answer phone calls, faxes and emails; greet patients.
• Route patient referrals to the correct DME team member.
• Establish and maintain accurate patient records.
• Collect payments for products and services delivered.
• Assist with preparing and securing CMNs and other admin tasks.

Skills

Medical office experience

Billing experience

Insurance verification

DME knowledge

DME software

Microsoft Office

Education

High School diploma

Tools

DME patient management software

Microsoft Office Suite

Job description

Working Title DME Customer Service Representative/UKHC

Department Name

Department Name H5000: CHANDLER - RETAIL PHARMACY

Work Location

Work Location Lexington, KY

Grade Level 07

Salary Range

Salary Range $17.50-27.31/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

HS

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

The ability to lift, carry, push and pull objects up to 25 pounds on a daily basis, kneel and bend, reach above shoulder level as well as stand, walk, and sit for extended periods of time. Tasks will involve repetitive motion.

Shift

Primarily day shifts; may include weekends and holidays. Hours and days of the week subject to change based on needs of dept.

Job Summary

Seeking dependable, full-time, self-motivated, experienced front office customer service representative to represent the UK DME business in a professional and courteous manner in all interactions with patients and other healthcare professionals. Position is responsible for answering phone calls/faxes, emails, greeting patients, routing patient referrals to the correct individual(s) in the DME business, establishing and maintaining accurate patient records, collecting payments for products and services delivered, assisting with preparing and securing Certificates of Medical Necessity (CMNs), and other administrative tasks as assigned. The successful person in this position will be organized, have excellent attention to detail, be able to evaluate options and make efficient decisions, and be dedicated to quality patient care.

Skills / Knowledge / Abilities

The ideal candidate will have medical office or billing experience, experience with insurance verification, and/or familiarity with DME equipment and DME patient management software. Experience interpreting/processing explanation of benefits ( EOB ) and insurance denials, ability to resolve past due claims, and knowledge of insurance payer specific prior authorization requirements is preferred.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Computer/Microsoft Office Suite experience, strong customer service skills, excellent organizational and time management skills.

Deadline to Apply

Deadline to Apply 10/04/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please choose the response that best represents your amount of paid, full-time employment experience in a hospital, healthcare, and/or HME/DME setting.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Please choose the response that best describes your amount of paid, full-time employment experience working with insurance pre-authorizations, insurance denials, and interpreting EOBs.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * Do you have experience in coordination of care including scheduling multiple appointments for referrals and other services?
  • Yes
  • No
• * Please indicate your years of paid work experience in a position requiring cash handling?
  • None
  • More than 0, through 1 year
  • More than 1 year, through 3 years
  • More than 3 years, through 5 years
  • More than 5 years
• * Please describe your experience with Medicare, Medicaid, and/or private insurance billing.

  (Open Ended Question)