Customer Service Zone Manager

Cavco Industries, Inc.; Austin (TX); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Cavco Industries, Inc. is seeking a Production Service Manager to lead the customer service team in addressing warranty and service commitments, ensuring timely resolutions and customer satisfaction.

The role involves supervising staff, analyzing reports, budgeting considerations, and ensuring adherence to company policies while maintaining loyalty and brand support.

Qualifikationen

• 5 - 8 years related experience with progressive managerial responsibilities
• Strong customer service history
• Effective communication with management, internal and external customers
• Ability to work in a fast-paced environment

Aufgaben

• Direct and coordinate customer service staff for products or services
• Investigate complaints related to rates or service and recommend responses
• Analyze findings and determine corrective actions for settlements
• Study schedules and estimate time, cost, and labor for services
• Develop methods to monitor activities and report progress to management
• Review department budget and allocate funds as needed
• Interpret and enforce company policy and practices
• Prepare documents for governmental or customer inquiries

Kenntnisse

Team management

Problem solving

Communication skills

Customer service history

Jobbeschreibung

Description

ABOUT THE ROLE

The production service team ensures customer issues are addressed to the customer’s satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.

Customer service managers take customer calls and work to resolve customer issues and concerns with Cavco’s warranties and commitments. He/she assists customers with understanding their product purchase. Senior specialists have a mastery of skills and knowledge regarding service operations and customer support. This role works independently executing specific and at times complex process steps under continuous quality review and coaching as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Manages by directing and coordinating subordinate customer service staff in connection with any product or service offered.
• Manages workers who investigate complaints, such as those concerning rates or service.
• Analyzes reports of findings and recommends response to complaints, considering nature and complexity of complaints, requirements, and actions of subordinates to ensure settlements are made correctly.
• Studies schedules and estimates time, cost, and labor estimates for services, and/or completion of job assignments.
• Develops and implements methods and procedures for monitoring work activities, such as preparation of records of expenditures, progress reports, etc., in order to inform management of current status or work activities.
• Analyzes department budget to identify budget needs and/or reductions, and may allocate operating budget's funds.
• Interprets company policy to employees and enforces company policy and practices.
• May authorize retention of data and preparation of documents for use during governmental or customer inquiries.
• May recruit to and plot할 퇴리 Flights? [error?]

MINIMUM QUALIFICATIONS

• Experience managing a team of sales representatives
• Demonstrate the ability to anticipate and solve practical problems or resolve issues
• 5 - 8 years related experience with progressive managerial responsibilities
• Demonstrated in-depth customer service history
• Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
• Ability to work in a fast pace environment
• Attention to detail

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.