Customer Service & Upsell Specialist

Express Wash Concepts; Delmont (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Pay increases tied to training and技能?

Recognition programs

Ongoing training and professional deve

Unlimited Wash Club membership

50% off retail items

Company-provided uniforms

Paid vacation (per Employee Manual)

Job summary

Express Wash Concepts in Delmont, PA is hiring entry-level Team Members to join its fast-paced car wash operations. Starting pay is $15.00 per hour with opportunities for growth as you learn the business and advance toward leadership roles.

You’ll deliver friendly customer service, upsell Unlimited Wash Club memberships, and help maintain quality standards in a dynamic outdoor work environment. If you thrive on teamwork and flexible hours, this role was made for you.

Qualifications

• High school diploma or equivalent.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educate customers on the benefits of the Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Teamwork

Flexible hours

Outdoor work

Education

High school diploma

Tools

POS system

Cash register

Job description

Express Wash Concepts in Delmont, PA is hiring entry-level Team Members to join its fast-paced car wash operations. Starting pay is $15.00 per hour with opportunities for growth as you learn the business and advance toward leadership roles.

You’ll deliver friendly customer service, upsell Unlimited Wash Club memberships, and help maintain quality standards in a dynamic outdoor work environment. If you thrive on teamwork and flexible hours, this role was made for you.