Customer Experience & Upsell Specialist (Unlimited Wash Club)

Express Wash Concepts LLC; Mendelssohn (PA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Training programs

Growth opportunities

401(k) with company match

Paid vacation

Uniforms provided

Unlimited Wash Club membership

Educational reimbursement

Community involvement

Job summary

Express Wash Concepts LLC is hiring at the Pittsburgh location for a Team Member role focused on delivering exceptional customer service and promoting Unlimited Wash Club packages. You’ll engage customers, upsell memberships, and help maintain quality through training and teamwork.

We offer growth opportunities, competitive starting pay, and a supportive environment that values development, safety, and community involvement. Apply today to start within a fast-growing, award-winning company.

Qualifications

• High school diploma or equivalent or current enrollment.
• Able to work flexible hours, including weekends.
• Stand and move throughout the site in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs consistently and up to 50 lbs occasionally.
• Positive attitude, willingness to take direction and a professional appearance.
• Follow safety guidelines and wear required safety equipment.

Responsibilities

• Provide exceptional customer service and upsell monthly unlimited car wash packages.
• Greet customers and manage first impressions.
• Engage with customers pre/post wash to ensure satisfaction.
• Perform quality control checks and safety compliance.
• Operate basic retail equipment (computer, POS).
• Suggest memberships to new customers.
• Learn wash process and equipment to expand knowledge.
• Perform related duties as assigned.

Skills

Customer service

Upselling

Teamwork

Education

High school diploma or equivalent

Tools

POS

Job description

Express Wash Concepts LLC is hiring at the Pittsburgh location for a Team Member role focused on delivering exceptional customer service and promoting Unlimited Wash Club packages. You’ll engage customers, upsell memberships, and help maintain quality through training and teamwork.

We offer growth opportunities, competitive starting pay, and a supportive environment that values development, safety, and community involvement. Apply today to start within a fast-growing, award-winning company.