Customer Service & Training Associate

Follett Corporation; Northampton (MA); On-site; USD 16,531 - 30,940; Part time

Job summary

Follett Corporation is seeking a Team Member in Northampton, Massachusetts, dedicated to providing exceptional customer service. Responsibilities include greeting customers, assisting with inquiries, managing phone calls, and processing purchases using the POS system.

The ideal candidate should have a High School Degree and some experience in a customer service role, emphasizing strong communication and safe money-handling practices. The pay range for this position is $12.00-$22.46 per hour.

Qualifications

• 0-3 years of relevant experience.
• General computer skills.

Responsibilities

• Provide exceptional customer service.
• Assist customers with store inquiries and phone calls.
• Ensure sales floor is stocked and items priced.

Skills

Customer service

Communication

Money-handling procedures

Education

High School Degree or equivalent

Job description

Follett Corporation is seeking a Team Member in Northampton, Massachusetts, dedicated to providing exceptional customer service. Responsibilities include greeting customers, assisting with inquiries, managing phone calls, and processing purchases using the POS system.

The ideal candidate should have a High School Degree and some experience in a customer service role, emphasizing strong communication and safe money-handling practices. The pay range for this position is $12.00-$22.46 per hour.