Customer Service & Teller Specialist - Community Banking

Devon Bank; Glenview (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental and Vision coverage

Life Insurance

Disability insurance

401(k) plan

Voluntary benefits

Job summary

Devon Bank, a full-service community bank, seeks a Customer Service Representative for our diverse retail team. You will deliver superior banking service, multitask as teller/ITM banker, and help meet sales goals by recommending suitable products to fit customers’ financial needs.

You will open and close consumer accounts, balance cash, handle referrals (mortgage, commercial, wealth management), and respond to inquiries by phone and email. Strong communication and teamwork are essential.

Qualifications

• High School Diploma or equivalent; college degree a plus.
• Minimum 2 years Teller/Customer Service Representative experience at a bank is a plus.
• Good computer skills including Word, Excel, PowerPoint, Outlook.
• Strong verbal and written communication skills.
• Exceptional customer service skills and ability to meet sales objectives.

Responsibilities

• Provide superior banking personal service to Devon Bank’s diverse customer base.
• Multi-task into the role of teller, ITM banker and assist with Safe Deposit responsibilities.
• Meet Bank sales goals and expectations within the Bank’s overall Sales culture including generating new business to assist in meeting the bank’s profitability goals.
• Analyze and take ownership of new and existing customer requests to uncover financial goals and recommend appropriate products and services to fit their needs.
• Performs all responsibilities associated with opening and closing consumer accounts, maintenance changes to accounts and safe deposit account opening.
• Mortgage referrals/Commercial referrals/Wealth Management referrals/Treasury Management referrals.
• Understands, adheres, and complies with all bank policies, CIP procedures, compliance regulations. Act to minimize risk and loss exposure to the bank.
• Responsible for balancing cash drawer with no errors
• Provide dual control for opening and closing of the Safe Deposit and Cash Vault.
• Respond to phone inquiries and requests from customers including internal departments.
• Assist with daily voicemail log and email responses.
• Participates in various bank related sponsored events.
• Complete all bank assigned online training courses in the allotted time.

Skills

Communication skills

Customer service

Team player

Flexible scheduling

Education

High School Diploma or equivalent

College degree a plus

Tools

Word

Excel

PowerPoint

Outlook

Job description

Devon Bank, a full-service community bank, seeks a Customer Service Representative for our diverse retail team. You will deliver superior banking service, multitask as teller/ITM banker, and help meet sales goals by recommending suitable products to fit customers’ financial needs.

You will open and close consumer accounts, balance cash, handle referrals (mortgage, commercial, wealth management), and respond to inquiries by phone and email. Strong communication and teamwork are essential.