Customer Service Technician- Seasonal/Temporary

BrightSpeed LLC; Carlisle (Cumberland County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated Customer Service Technician Intern to join their dynamic team. In this role, you will be instrumental in installing, maintaining, and troubleshooting fiber-based internet and voice networks, providing essential support in delivering high-quality service to customers. This temporary position offers a unique opportunity to gain hands-on experience in the telecommunications field, with potential pathways to permanent roles for high performers. Join a company that values innovation, teamwork, and customer satisfaction, and be part of a mission to enhance connectivity in underserved areas.

Benefits

401K Plan with Company Match

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• High School diploma or equivalent required.
• Ability to handle physical tasks and work in confined spaces.

Responsibilities

• Install and maintain fiber-based high-speed internet and voice networks.
• Perform maintenance on outside plant facilities.

Skills

Customer Service

Active Listening

Teamwork

Basic Computer Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

MS Office

Fiber Equipment

Job description

• Full-time
• Department: Operations

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Brightspeed is looking for a Customer Service Technician Intern to join our team! As a Customer Service Technician Intern, you will be performing installation, maintenance and troubleshooting of fiber-based high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas.

As a Customer Service Technician – Intern, you may be required to work varying shifts. This is a temporary position of up to 90 days, though there may be opportunities for high-performing hires to apply for and convert to regular positions if available.

Responsibilities

As a Customer Service Technician – Intern your responsibilities will include:

• Installing, maintaining, and troubleshooting of high-speed internet, video and voice networks including associated fiber and equipment.
• Performing maintenance and repair on outside plant facilities.
• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables.
• Observing all safety rules and regulations.
• Assisting other technical personnel in the performance of their duties when requested.
• Actively supporting sales and marketing related activities.
• Directing customer facing work and sales referrals.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• High School diploma (or equivalent) or higher.
• Ability to distinguish colors on facilities.
• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
• Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full).
• Basic computer skills including MS Office applications.
• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes).
• Ability to work aloft (e.g. ladder).
• Ability to work outside in all weather conditions and at various hours of the day/night.
• A valid driver’s license and satisfactory driving record.
• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Accountability/dependability (on time and on load when scheduled and serve on call as needed).
• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures).
• Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills).
• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions.
• Active Learning (curious seeker of added information and actively works to improve skills and knowledge).

BONUS POINTS FOR:

• Prior experience as a customer facing telecom operations technician.
• Basic electricity training/certification or documented equivalent work experience.
• ADSL installation/repair experience (self/full installs).
• A+/Net + Certified Required Soft Skills.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to choose whether to join the union, but if you do join the union you would be obligated to pay union dues.

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief in Being Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled.

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