Customer Service Technician

Carrier; Lewisburg (TN); Presencial; USD 36 000 - 72 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Retirement benefits

Paid time off

Parental leave

Disability insurance

Life insurance

Tuition assistance

Resumo da oferta

Carrier seeks a Customer Service Technician to handle high-volume inbound calls and billing inquiries under supervision. You will collect customer information, process orders, and provide solutions aligned with customer needs.

The role requires a High School Diploma or GED and about two years in customer service or call center settings. Employment includes a comprehensive benefits package and opportunities for growth.

Qualificações

• High school diploma or GED is required.
• At least 2 years of customer service or call center experience.

Responsabilidades

• Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60-70 per day).
• Respond to customer inquiries via phone and email, ensuring timely, accurate resolutions.
• Process customer transactions and order entries in SAP in accordance with company policies.
• Manage and resolve customer cases using Salesforce, including monitoring daily reports and proper documentation and closure.
• Provide customers with options and alternative solutions aligned with their needs.
• Escalate with Tier 2 support when required and ensure seamless issue resolution.
• Maintain consistent follow-up with customers to ensure satisfaction and closure.

Conhecimentos

Collaboration & Team Support

Process Adherence

Initiative & Ownership

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

This position is for a Customer Service technician who is under direct supervision. Responsible for resolving basic customers' service or billing complaints and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Key Responsibilities

• Serve as a first-line customer support representative, managing a high volume of inbound calls and cases (approximately 60-70 per day) while maintaining a positive and professional demeanor.


• Respond to customer inquiries via phone and email, ensuring timely, accurate, and customer-focused resolutions.


• Process customer transactions and order entries in SAP in accordance with company policies and established procedures.


• Manage and resolve customer cases using Salesforce, including monitoring daily reports and ensuring proper documentation and closure.


• Provide customers with options and alternative solutions aligned with their specific needs and circumstances.


• Partner with Tier 2 support teams by supplying accurate transactional details and ensuring seamless issue escalation when required.


• Maintain consistent follow-up with customers to ensure resolution satisfaction and issue closure.

Required Qualifications

• High School Diploma or GED


• 2 years of relevant customer service or call center experience.

Preferred Qualifications

• Collaboration & Team Support


• Process Adherence


• Initiative & Ownership

Pay Range

The annual salary for this position is between $35,500.00 - $71,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives


• Retirement Benefits


• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation


• Disability: Short-term and long-term disability


• Life Insurance and Accidental Death and Dismemberment


• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account


• Tuition Assistance

To learn more about our benefits offering.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from JobPosting Date: 30 October 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.