Customer Service Technician – DMV & Real Estate Transactions

Douglas-County,-Ne; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Douglas County Treasurer's Office in Omaha seeks a Customer Service Clerk to assist with motor vehicle and real estate transactions, cash handling, and document processing. This role involves answering questions, verifying documents, and maintaining positive relations with clients and colleagues.

Applicants should have strong data-entry skills, knowledge of applicable regulations, and a commitment to accuracy and customer service.

Qualifications

• High school diploma or equivalent required.
• One year of cashiering experience required.
• Two years of public contact, customer service, and clerical experience required.
• Pre-employment criminal record check and drug screen required.
• Equivalent combination of education and experience may be substituted.

Responsibilities

• Assist with completion of motor vehicle and real estate transactions.
• Respond to questions regarding requirements and procedures.
• Establish and maintain effective work relationships with clients and colleagues.
• Comply with policies and regulations to ensure a cooperative work environment.
• Accept and review documents for accuracy and completeness.
• Complete transactions in adherence to regulations.
• Perform data entry, prepare documents, and process fees.
• Process requests received by mail for titles, registrations, etc.
• Balance transactions and submit deposits.
• Use computer systems and reference materials to verify information.
• Understand regulations governing titles, taxation, and registrations.
• Present a positive image of Douglas County.

Skills

Customer service

Cash handling

Public contacts

Clerical work

Education

High school diploma or equivalent

Job description

Douglas County Treasurer's Office in Omaha seeks a Customer Service Clerk to assist with motor vehicle and real estate transactions, cash handling, and document processing. This role involves answering questions, verifying documents, and maintaining positive relations with clients and colleagues.

Applicants should have strong data-entry skills, knowledge of applicable regulations, and a commitment to accuracy and customer service.