Customer Service Technician

KPH HEALTHCARE SERVICES, INC; La Crosse (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

KPH HEALTHCARE SERVICES, INC is seeking a detail-oriented professional to enter medication orders for multiple facilities and ensure accurate billing for third party claims. The role emphasizes customer service and maintaining precise patient/facility information.

Responsibilities include data entry, billing accuracy, and monthly credits, with potential travel to homes for meetings or drug exchanges and support for new staff orientation.

Qualifications

• Experience with data entry and patient profiles.
• Strong attention to detail and accuracy.
• Ability to work with multiple facilities.

Responsibilities

• Enter medication orders for facilities accurately.
• Ensure third party claims are billed properly.
• Provide customer service and problem resolution to facilities.
• Maintain accurate information for patients and facilities.
• Handle monthly billing and credits for each facility.
• May travel to homes for meetings or drug exchanges.
• Assist in orienting and training new staff.
• Complete mandatory and regulatory training.

Skills

Data entry

Customer service

Billing

Job description

Job Summary:

Responsible for all aspects related to entering the medication orders for various facilities.
Ensuring that all Third Party claims are billed properly.

Job Duties

• Provides customer service and problem resolution to assigned facilities
• Responsible for accurate data entry of patient profiles and medications
• Maintaining accurate information for patients and facilities
• Responsible for billing and crediting each facility appropriately and accurately each month
• Maintain and keep reasonable production as determined by supervisor
• May be required to travel to individual homes for meetings or drug exchanges
• May assist in orienting and training new employees
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned