Customer Service Technician

Agiliti; Kent (WA); On-site; USD 25,940 - 39,922; Full time

Benefits offered by this job

Health insurance options

401(k) plan with employer match

Tuition reimbursement

Wellness programs

Job summary

A nationwide medical equipment management company is seeking a Customer Service Technician I in Kent, Washington. This role involves delivering medical equipment, educating customers on usage, and ensuring proper documentation. Candidates should have customer service experience, a high school diploma, and be willing to work flexible hours. The company offers various benefits including health insurance, paid time off, and a 401(k) plan with employer match.

Qualifications

• Must be 21 years of age or older.
• Hold a valid and unrestricted driver's license with a safe driving record.
• Willing to work flexible hours, including evenings and weekends.
• Ability to lift and/or push up to 75 pounds.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Educate customers on equipment features during delivery.
• Complete paperwork and data entry accurately.

Skills

Customer service experience

Basic computer skills

Education

High school diploma or equivalent

Job description

Job Overview

Customer Service Technician I at Agiliti (Kent, Washington)

Pay Range: $18.83 - $28.98 per hour

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care.

What You Will Do In This Role

• Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping them informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license with a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off‑hours to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Equal Employment Opportunity

Agiliti is an equal employment opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Vaccination Requirements

Agiliti may require you to obtain certain vaccinations or provide proof of current vaccination status, including the COVID‑19 vaccination. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic.

Benefits

Agiliti offers a robust suite of benefits for regular, full‑time, non‑union employees including health insurance options (Medical, Dental & Vision plans), short‑ and long‑term disability plans, flexible spending accounts, health savings accounts, life insurance options, paid time off, 401(k) plan with employer match, employee discounts, tuition reimbursement, daily pay program, employee assistance program, and wellness programs.

Contact

If you require assistance with your application, please contact [e-mail].