Customer Service Technician

Agiliti; Eagan (MN); On-site; USD 23,901 - 36,809; Full time

Benefits offered by this job

Health insurance options

401K saving plan with employer match

Tuition reimbursement

Employee discounts

Job summary

Agiliti is seeking a Medical Equipment Service and Delivery Driver based in Eagan, Minnesota. This role involves loading, securing, and delivering medical equipment, while ensuring customer engagement on equipment features.

Qualified candidates should have customer service experience and a valid driver's license. Agiliti provides a robust benefits package including health insurance options, paid time off, and a 401K saving plan with employer match.

Qualifications

• Must be 21 years of age or older.
• Hold a current, valid, unrestricted driver's license.
• Ability to lift and/or push up to 75 pounds.
• Willingness to work flexible hours including weekends and holidays.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Educate customers on the features of the equipment.
• Complete accurate paperwork and data entry.

Skills

Customer service experience

Basic computer skills

Safe driving

Education

High school diploma or equivalent

Job description

Job Overview

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. Make an impact in healthcare and grow your career with Team Agiliti!

Position

Medical Equipment Service and Delivery Driver

Responsibilities

• Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

Qualifications

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Vaccination Requirement

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Equal Employment Opportunity

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Legal Notice

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Location & Salary

Primary Job Location: Minneapolis District. Additional Locations: Eagan, Minnesota. Pay Range: $17.35 - $26.72 per hour.