Customer Service Technician

Agiliti; Hayward (CA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health insurance options

Paid Time Off

401(k) plan with employer match

Tuition Reimbursement

Wellness programs

Job summary

Agiliti is seeking a Medical Equipment Service and Delivery Driver in Hayward, CA. The role involves safely delivering and retrieving medical equipment, ensuring customer satisfaction through education on the equipment’s functionality, and completing documentation accurately. Ideal candidates are customer service-oriented and able to work flexible hours.

This position offers various benefits including health insurance and 401(k) plan with company match. Join Team Agiliti to make a real impact in the healthcare field!

Qualifications

• Be 21 years of age or older.
• Hold a current, valid driver’s license with a safe driving record.
• Experience in a hospital setting is helpful.
• Must lift and/or push up to 75 pounds.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Educate customers on the features and functionality of the equipment.
• Complete paperwork and data entry for billing and inventory.

Skills

Customer service experience

Basic computer skills

Safe driving

Education

High school diploma or equivalent

Job description

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Job Overview

Medical Equipment Service and Delivery Driver – responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick‑up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

Work schedule: Tuesday‑Saturday 6:30 AM – 3:00 PM.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

Qualifications

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license with a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off‑hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Benefits

Agiliti offers a robust suite of benefits for regular, full‑time, non‑union employees including health insurance options (Medical, Dental & Vision plans), Short‑ and Long‑Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401(k) Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

EEO Statement

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.

Vaccination Requirement

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. This includes the COVID‑19 vaccination.

Primary Job Location: Hayward, CA Branch

Additional Locations (if applicable):

Job Title: Customer Service Technician I

Company: Agiliti

Location City: Hayward

Location State: California

Pay Range (low – high): $22.57 – $34.75. Note: actual pay may vary based on factors such as location, experience, and other factors.