Customer Service Technician I

Agiliti Health, Inc.; Kent (WA); On-site; USD 26,325 - 40,515; Full time

Benefits offered by this job

Health insurance options

401K Saving Plan with employer match

Paid Time Off

Job summary

Agiliti Health, Inc. is seeking a Medical Equipment Service and Delivery Driver based in Kent, Washington. In this role, you will ensure timely delivery and management of medical equipment to healthcare locations. Responsibilities include loading and securing equipment for transport, educating customers about the equipment, and maintaining accurate documentation for billing.

This position requires a valid driver's license, customer service experience, and the ability to lift heavy equipment. Flexible working hours including evenings and weekends are necessary.

Qualifications

• Must be 21 years of age or older.
• Hold a current and valid driver’s license.
• Be willing to work flexible hours.

Responsibilities

• Safely load, secure, and deliver medical equipment to customers.
• Educate customers on equipment features.
• Complete paperwork for billing and inventory.

Skills

Customer service experience

Basic computer skills

Safe driving record

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

Medical Equipment Service and Delivery Driver

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick‑up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off‑hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Equal Employment Opportunity

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

Vaccination Policy

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

Agiliti offers a robust suite of benefits for regular, full‑time, non‑union employees including: health insurance options for Medical, Dental & Vision plans, Short‑ and Long‑Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Job Information

Primary Job Location: Seattle District

Additional Locations (if applicable): (none listed)

Job Title: Customer Service Technician I

Company: Agiliti

Location City: Kent

Location State: Washington

Pay Range for All Locations Listed

$19.11 - $29.41

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job‑related knowledge, skills, and related factors. Dependent on the position offered, short‑term and/or long‑term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.