Customer Service Technician

Agiliti; Des Moines (IA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare through effective medical equipment management. As a Customer Service Technician, you'll play a crucial role in ensuring that essential medical equipment is delivered safely and efficiently to healthcare facilities. Your contributions will directly impact patient care, making every day a chance to make a difference. This is an exciting opportunity for those looking to grow their careers in a supportive environment that values teamwork and commitment to quality service. If you're passionate about customer service and eager to support healthcare, this role is perfect for you.

Benefits

Health Insurance

Disability Plans

401K with Employer Match

Tuition Reimbursement

Employee Discounts

PTO

Employee Assistance Programs

Wellness Programs

Qualifications

• Must be 21 years or older with a high school diploma.
• Valid driver's license and safe driving record required.

Responsibilities

• Safely load and deliver medical equipment to customers.
• Educate customers on equipment features during delivery.

Skills

Customer Service Experience

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

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Who We Are
Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do In This Role

1. Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
2. Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
3. Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

1. Be 21 years of age or older, with high school diploma or equivalent.
2. Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
3. Have customer service experience. Prior work experience in hospital setting is helpful.
4. Have basic computer skills.
5. Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
6. Be able to lift and/or push up to 75 pounds.
7. Be able to stand and walk for long periods of time.
8. Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, veteran status, military service, or any other characteristic protected by law. We also provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits retaliation against individuals who report violations in good faith or cooperate in investigations.

Additional policies include obtaining certain vaccinations, including COVID-19, with expenses covered by Agiliti if required.

Benefits for full-time, non-union employees include health insurance, disability plans, FSA, HSA, life insurance, PTO, 401K with employer match, employee discounts, tuition reimbursement, daily pay, employee assistance, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations as required by law.

If assistance is needed with your application, contact [e-mail].

Primary Job Location: Des Moines District

Additional Locations (if applicable):

Urbandale, Iowa

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Medical Equipment Manufacturing