Customer Service-Technician

Colonial Group

Brookville (OH)

On-site

USD 42,000 - 62,000

Full time

7 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Uniti is seeking Customer Service Technicians to install and repair residential and business telecom services across the United States. You will train with tools and test equipment, recommend solutions, and work in both indoors and outdoor environments while maintaining safety standards.

The role involves pole climbing, driving a service vehicle, and coordinating with the Local Operations Manager. A high school diploma and valid license are required.

Qualifications

Basic technology and math skills required.
Valid driver’s license and safe driving record.
Ability to lift up to 50lbs and work aloft.
Must successfully complete required safety training.

Responsibilities

Install and repair residential and business telecom services (phone, internet, video).
Operate and test equipment to support multiple technologies and network designs.
Recommend products and services to meet customer needs.
Work in buried and aerial plant, including pole climbing and ladder work.
Maintain a clean, organized service vehicle and follow safety standards.
Respond to after-hours callouts and schedules as needed.
Report to the Manager of Local Operations.

Skills

Technology basics

Math skills

Education

High School Diploma or GED

Tools

Test equipment

Ladders

Hand tools

Power tools

Job description

About the Role:

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

Install and repair residential and business communications services including telephone, internet, and video.
Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
recommend products and services that resolve their communications needs.
Work in both buried and aerial plant requiring pole climbing and ladder skills.
Safely operate and maintain clean and organized company service vehicle.
Work in both inside and outside environments.
Complete necessary safety training and follow safety standards and regulations.
You will report to the Manager of Local Operations.

Do You Have?

Basic technology and math skills
Valid driver’s license and safe driving record
Ability to distinguish colors in use of color-coded cable.
Ability to use equipment with maximum load capacity of 275lbs.
Ability to lift up to 50lbs, capable of working aloft.
Ability to successfully complete required safety training.
Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
Ability to respond to after hour callouts.
High School Degree or GED equivalent

Even Better:

Customer service or sale experience.
Certifications or training directly related to the position.
Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

Education: High School Diploma or equivalent
Certification/License: Must maintain a valid driver’s license and a safe driving record.
Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

This Position Follows a Union Bidding Process

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67-100% | Sitting Occasionally: 0-33%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License

Get your free, confidential resume review.

or drag and drop your file here.