Customer Service Tech I/II-FO

Colonial Group; Concord (NC); On-site; USD 42,000 - 66,000; Full time

Job summary

Colonial Group in the United States seeks a Customer Service Technician to install and repair residential and business communications services, including telephone, internet, and video. You will train with test equipment and help customers choose products, working on buried and aerial plant while ensuring safety and quality service.

The role requires climbing and lifting up to 50 lbs, operating a company vehicle, and working in varied indoor/outdoor environments.

Qualifications

• High School Diploma or GED required.
• Must maintain a valid driver's license and a safe driving record.
• Ability to lift up to 50 lbs and work aloft.
• Color discrimination capability for color-coded cables.
• Basic technology and math skills.
• Completion of required safety training.
• Willingness to work varied schedules, including weekends and holidays.
• Customer service experience is a plus.

Responsibilities

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to service multiple technologies and network designs.
• Recommend products and services to resolve customer needs.
• Work on buried and aerial plant requiring climbing and ladder use.
• Safely operate and maintain the company service vehicle.
• Work in both indoor and outdoor environments and complete safety training.

Skills

Valid driver's license

Safe driving record

Color discrimination

Lift up to 50lbs

Safety training

Flexible hours

High School Diploma or GED

Customer service experience

Education

High School Diploma or GED

Two-year technical degree in computers or electronics

Tools

Test Equipment

Ladders

Climbing Hooks

Hand Tools

Power Tools

Van

Job description

About the Role:

Uniti's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills
• Valid driver's license and safe driving record
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

• Education: High School Diploma or equivalent
• Certification/License: Must maintain a valid driver's license and a safe driving record.
• Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67-100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34-66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License