Customer Service Technician

Colonial Group; Dalton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Uniti is seeking a Customer Service Technician to install and repair residential and business communications services across diverse environments. You will work with test equipment, train on multiple technologies, and recommend solutions to customers.

The role involves pole climbing, driving a company vehicle, and strict safety adherence. Strong technical aptitude and basic math skills are required, along with a valid driver’s license and the ability to lift up to 50 lbs.

Qualifications

• High School Diploma or GED required.
• Valid driver''s license with safe driving record.
• Ability to lift up to 50 lbs and work aloft.
• Must complete required safety training.

Responsibilities

• Install and repair residential and business services (phone, internet, video).
• Operate tools and test equipment for multiple technologies and network designs.
• Recommend products and services to meet customer needs.
• Work in buried and aerial plant, including pole climbing and ladder use.
• Safely operate and maintain company service vehicle.
• Complete safety training and follow safety standards and regulations.
• Report to the Manager of Local Operations.

Skills

Technical aptitude

Basic math

Safe driving

Education

High School Diploma or GED

Tools

Test equipment

Ladders

Job description

About the Role:

Uniti's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You'll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills
• Valid driver's license and safe driving record
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

• Education: High School Diploma or equivalent
• Certification/License: Must maintain a valid driver's license and a safe driving record.
• Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks- Standing Continuously: 67-100% | Walking Continuously: 67-100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34-66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License