Customer Service Technical Trainer

Designed Conveyor Systems; North Carolina; On-site; USD 60,000 - 80,000; Full time

Job summary

Designed Conveyor Systems in North Carolina is looking for a Customer Service Technical Trainer to enhance the training experience for customers using automated conveyor and PLC control systems. You will lead technical training, ensuring clarity and effectiveness in training materials.

This role requires strong customer service instincts and experience in building structured training plans. You will also need to be flexible, as the position involves potential weekend support and travel up to 50 percent.

Qualifications

• At least two years of experience working with automated conveyor systems and PLC controls.
• Ability to build structured training plans with clear goals and outcomes.
• Strong presentation skills to explain technical information.

Responsibilities

• Translate safety rules and maintenance manuals into effective training plans.
• Coordinate vendor-led training and organize supporting documentation.
• Travel up to 50 percent to customer and vendor sites.

Skills

Automated conveyor systems

PLC controls

High and low voltage electrical systems

Customer service

Job description

About the Role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

As a Customer Service Technical Trainer, you will lead high-quality, hands‑on training experience for customers working with automated conveyor and PLC control systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long‑term customer relationships.

You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

In this role, you will

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
• Coordinate vendor led training during projects and organize supporting documentation
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
• Track all completed trainings and gather feedback to continuously improve quality
• Identify when customers need additional support and schedule remedial training, including coordinating billing
• Capture video of maintenance procedures to support training documentation
• Travel up to 50 percent to customer and vendor sites to deliver and receive training

You will thrive here if you

• Have at least two years of experience working with automated conveyor systems and PLC controls
• Understand high and low voltage electrical systems
• Can build structured training plans with clear goals and outcomes
• Are confident presenting technical information and helping teams truly understand it
• Are flexible and willing to support customers on weekends when needed
• Bring strong customer service instincts and know how to listen, collaborate, and build trust
• Stay organized and calm while balancing shifting priorities and evolving schedules

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.