Customer Service Technical Trainer

Designed Conveyor Systems (DCS); Franklin (TN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible PTO

Community outreach projects

Casual work environment

Job summary

Designed Conveyor Systems (DCS) is seeking a Customer Service Technical Trainer in Franklin, TN to lead hands-on training for automated systems. You will simplify technical content, create effective training materials, and strengthen customer relationships.

The ideal candidate has two years of experience with conveyor systems, strong customer service instincts, and the ability to present technical information clearly. This role involves traveling to customer and vendor sites for up to 50% of the time.

Qualifications

• At least two years of experience with automated conveyor systems and PLC controls.
• Ability to create effective training plans.
• Strong customer service skills.

Responsibilities

• Translate technical documents into training plans.
• Coordinate vendor-led training.
• Communicate with teams to meet contract requirements.
• Track training progress and gather feedback.
• Conduct remedial training as needed.
• Capture training documentation via video.
• Travel up to 50% for training.

Skills

Experience with automated conveyor systems

Understanding electrical systems

Building structured training plans

Customer service instincts

Presentation skills

Flexibility to support customers

Job description

About the Role

If you enjoy breaking down complex technical systems into clear, practical training that people can actually use, this role is for you.

As a Customer Service Technical Trainer, you will lead high-quality, hands‑on training experience for customers working with automated conveyor and PLC control systems. You will help Maintenance and Operations teams build confidence in their systems while strengthening long‑term customer relationships.

You will bring structure, clarity, and forward thinking to every training you design. You will spot gaps, simplify technical content, and create materials that make sense in the real world.

In this role, you will

• Translate safety rules, operating instructions, maintenance manuals, and procedures into clear and effective training plans
• Coordinate vendor led training during projects and organize supporting documentation
• Communicate clearly with Maintenance and Operations teams to ensure contract requirements are met
• Track all completed trainings and gather feedback to continuously improve quality
• Identify when customers need additional support and schedule remedial training, including coordinating billing
• Capture video of maintenance procedures to support training documentation
• Travel up to 50 percent to customer and vendor sites to deliver and receive training

You will thrive here if you

• Have at least two years of experience working with automated conveyor systems and PLC controls
• Understand high and low voltage electrical systems
• Can build structured training plans with clear goals and outcomes
• Are confident presenting technical information and helping teams truly understand it
• Are flexible and willing to support customers on weekends when needed
• Bring strong customer service instincts and know how to listen, collaborate, and build trust
• Stay organized and calm while balancing shifting priorities and evolving schedules

About Us

Conveyor may be in our name, but it’s only part of what we do. DCS was founded in 1982 and has grown to serve major clients in multiple industries by providing material handling, full‑scale warehouse operations and conveyor design solutions that are custom crafted for their need. We don’t sell ready‑made systems – we build relationships that empower us to craft custom solutions together. It’s the teamwork approach, sharing ideas and building upon them, that produces the best results.

And DCS is committed to creating an extraordinary employment experience for our team. We work like crazy to hire and develop great people, build relationships, and ensure that the programs and services we offer our team are among the best in the business – from a killer snack wall and casual work environment to flexible PTO and opportunities to give back within the community.

More Reasons to Join Our Team

• We pride ourselves in our family‑like culture and casual, but focused, work environment
• We offer competitive salaries
• We offer our employees flexibility and autonomy
• We do community outreach projects throughout the year
• We know how to throw company events
• We work hard, but we also know how to have fun – darts, anyone?

Individuals seeking employment at Designed Conveyor Systems are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Accommodation is available to applicants with a disability condition, when applying, testing, or interviewing for a position. Please let us know if you need accommodation.