Customer Service & Technical Support Specialist

ASM Research, An Accenture Federal Services Company; Helena (MT); On-site; USD 28,000 - 31,000; Full time

Job summary

ASM Research is seeking an intermediate-level customer service specialist to handle inbound/outbound calls, emails and web chat, ensuring timely, courteous support.

You will log cases, monitor batch processing, research issues, and provide solutions while adhering to SLAs and processing guidelines.

High school diploma, 2–5 years' customer service experience, and excellent communication skills are required.

Qualifications

• High School Diploma or GED.
• 2–5 years of customer service experience.
• Excellent customer service and communication skills.
• Ability to resolve issues with tact and courtesy.
• Strong attention to detail and accuracy.

Responsibilities

• Handle inbound calls, outbound calls, email and web chat to support customers.
• Maintain end-to-end responsibility for customer support needs under SLAs.
• Provide monitoring and outreach for batch processing issues and data errors.
• Research and analyze customer service issues to provide timely solutions.
• Log cases and update customers on phone, email, or chat communications.
• Ensure compliance with processing guidelines and customer requirements.
• Suggest workflow improvements to increase efficiency.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Phone support

Education

High School Diploma or GED

Job description

ASM Research is seeking an intermediate-level customer service specialist to handle inbound/outbound calls, emails and web chat, ensuring timely, courteous support.

You will log cases, monitor batch processing, research issues, and provide solutions while adhering to SLAs and processing guidelines.

High school diploma, 2–5 years' customer service experience, and excellent communication skills are required.