Customer Success & Technical Support Analyst

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 28,000 - 30,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a customer service professional to handle intermediate inbound/outbound calls, email and web chat, while maintaining SLA adherence.role focuses on timely, courteous service and end-to-end support for customer needs.

The ideal candidate has 2–5 years in customer service, with excellent communication and problem-solving abilities, and a readiness to adapt to new processes in a fast-paced environment.

Qualifications

• Excellent customer service skills.
• Ability to provide effective customer service and deal tactfully and courteously with the public.
• Strong commitment to providing quality service.
• Strong attention to detail and accuracy.
• Ability to convey enthusiasm, energy and sincerity over the phone.
• Exceptional problem solving and organizational skills.
• Ability to foster a good working relationship and rapport with customers.
• Ability to adapt to new processes or procedures.
• Ability to interact effectively with others.
• Excellent written and verbal communication skills.

Responsibilities

• Provide inbound/outbound calls, email and web chat services.
• Maintain end-to-end responsibility for customer support needs.
• Monitor batch processing issues and follow up on errors.
• Research and analyze customer service issues to provide timely solutions.
• Log cases for every customer interaction.
• Ensure compliance with processing guidelines.
• Seek opportunities to improve workflow and efficiency.
• Adapt to new processes and procedures.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Interpersonal skills

Adaptability

Written and verbal comms

Team rapport

Education

High School Diploma or GED

Job description

ASM Research, An Accenture Federal Services Company, is seeking a customer service professional to handle intermediate inbound/outbound calls, email and web chat, while maintaining SLA adherence.role focuses on timely, courteous service and end-to-end support for customer needs.

The ideal candidate has 2–5 years in customer service, with excellent communication and problem-solving abilities, and a readiness to adapt to new processes in a fast-paced environment.