Customer Support & Technical Analyst

ASM Research, An Accenture Federal Services Company; Cheyenne (WY); On-site; USD 28,000 - 31,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a customer service professional to handle intermediate inbound/outbound calls, emails and web chat while performing back-office tasks. The role emphasizes timely, courteous support aligned with SLAs and requires strong problem-solving and communication skills to resolve issues efficiently.

The position targets individuals with 2–5 years in customer service or public relations, a high school credential, and the ability to adapt to

Qualifications

• High School Diploma or GED.
• 2-5 years or related experience in Customer Service or public relations.
• Excellent customer service skills.

Responsibilities

• Responsible for intermediate level inbound call, outbound call, email and web chat services, and back-office services.
• Maintains end-to-end responsibility for customer's support needs providing timely, reliable, and courteous service.
• Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution.
• Researches and analyzes customer service issues to provide information and solutions in a timely manner.
• Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer.
• Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Skills

Excellent customer service skills

Effective communication

Courteous demeanor

Attention to detail

Problem solving

Organizational skills

Rapport building

Adaptability to new processes

Interpersonal effectiveness

Verbal communication

Education

High School Diploma or GED

Job description

ASM Research, An Accenture Federal Services Company, seeks a customer service professional to handle intermediate inbound/outbound calls, emails and web chat while performing back-office tasks. The role emphasizes timely, courteous support aligned with SLAs and requires strong problem-solving and communication skills to resolve issues efficiently.

The position targets individuals with 2–5 years in customer service or public relations, a high school credential, and the ability to adapt to