Customer Service Technical Specialist

Wolters Kluwer; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Wolters Kluwer is seeking a Customer Service Technical Specialist to deliver exceptional support for Compliance Solutions software. The role involves resolving customer inquiries across multiple channels and requires technical expertise in software installation and configuration within a fast-paced environment.

Benefits

Yearly performance bonus

Referral bonus

Meal vouchers

Monthly allowance

Gift vouchers twice a year

Corporate Health Insurance

Mindfulness and Wellbeing programs

Up to 28 days of annual leave

Flexible working schedule

Qualifications

• 1+ years previous technical customer service experience.
• Understanding of PC and network operating systems.
• Knowledge of SQL scripting, maintenance plans, and stored procedures.

Responsibilities

• Identifies and handles first level customer inquiries via phone, email, chat, and web ticketing.
• Resolves customer problems and educates customers on products and services.
• Enters information on customer call in Salesforce timely and accurately.

Skills

Customer Service

Problem Solving

Technical Support

Database Administration

Web Technologies

Fluency in English

Education

Bachelor’s degree in Computer Science or related field

Tools

MS SQL Server

Salesforce

ASP.NET

AJAX

JSON

HTML/DHTML

CSS

Job description

#BETHEDIFFERENCE

If making a difference matters to you,then you matter to us.

Joinus, atWolters Kluwer,and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provideexpert software & information solutions that the world’s leading professionalsrely on, in the moments that matter most.

You’llbesupported by collaborative colleagues who share a purpose.We are21,000 people unique in ourdreams, life stories, abilities, and passions who come together every daywith one ambition: to make a difference. Wedo our best work together, connecting to create new innovations with impact.

About the role

We are seeking a Customer Service Technical Specialist to provide exceptional support for Compliance Solutions software through phone, email, chat, and web ticketing channels. In this role, you will resolve customer inquiries, assist with software installation and configuration, and ensure a positive support experience.

Responsibilities: .

• Identifies and handles first level customer inquiries via phone, E - mail, chat and web ticketing.

• Effectively resolves customer problems - determine if the issue is user error or application design or application deficiency.

• Applies customer service policies.

• Educates customer on products and services offered.

• Enters information on customer call in Salesforce timely, accurately and completely.

• Actively participates in meetings

• Must thrive in a fast - paced, self - managing, dynamic environment.

• Understand key business drivers and build knowledge of the company, processes, and customers

Qualifications:

• B achelor’s degree in Computer Science or related field or equivalent work - related experience. :

• 1+ years previous technical customer service experience.

• Understanding of PC and network operating systems.

• Database Administration - MS SQL Server, including knowledge of SQL scripting, jobs, maintenance plans, stored procedures, SQL troubleshooting skills .

• Web experience in ASP.NET, AJAX, JSON, Web Services, ASMX, WSDL, HTML/DHTML, CSS.

• Familiarity with XML, MSLT, XSD, SOAP.

• Fluency in English .

Our Offer

• Room for personal development through external, internal training tools and learning and development program #GROW. Be your unique self, share your creative ideas, do your best work,and take time togrow inourcaring and inclusive culture where you can belong

• Yearly performance bonus based on your seniority

• Referral bonus, meal vouchers, monthly allowance, gift vouchers twice a year

• Corporate Health Insurance

• Mindfulness and Wellbeing programs (Wellbeats, MyQuillibrium, Compsych, Mind & Body webinars)

• Up to 28 days of annual leave based on seniority

• We have a strong Work from Home culture and take into consideration punctual needs and more

• Flexible working schedule. You’llfind the flexibility for balance in your life

• Being part of Wolters Kluwer you will contribute to the development of our own products and software solutions. Together with our customers,we help to advance sustainability, health, justice, prosperity, and commerce around the world

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.