Customer Service Tech I-FO

Colonial Group; Dalton (GA); On-site; USD 40,000 - 52,000; Full time

Job summary

Uniti in Dalton, GA seeks a Customer Service Technician to install and repair residential and business telecom services (telephone, internet, video). You will train with tools and test equipment and recommend products to meet customer needs.

You will work indoors and outdoors, climb poles, drive safely, and complete required safety training. The role reports to the Manager of Local Operations and requires basic tech/maths skills and a valid driver’s license.

Qualifications

• Basic technology and math skills required.
• Valid driver’s license and safe driving record.
• Ability to distinguish colors for color-coded cabling.
• Must be able to lift up to 50 lbs and work aloft.
• Must complete required safety training.
• Ability to work varied schedules including day/evening/weekends/holidays.

Responsibilities

• Install and repair residential and business telecom services.
• Train and use tools/test equipment for multiple technologies.
• Recommend products/services to meet customer needs.
• Work on buried and aerial plant requiring pole/climbing.
• Safely operate and maintain company vehicle.
• Work inside and outside environments.
• Complete safety training and follow regulations.
• Report to the Manager of Local Operations.

Skills

Basic technology skills

Math skills

Driver's license

Safety awareness

Education

High School Diploma or GED

Tools

Test Equipment

Ladders

Hand and Power Tools

Van

Job description

About the Role:

Uniti’s team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.

What You’ll Do:

• Install and repair residential and business communications services including telephone, internet, and video.
• Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
• recommend products and services that resolve their communications needs.
• Work in both buried and aerial plant requiring pole climbing and ladder skills.
• Safely operate and maintain clean and organized company service vehicle.
• Work in both inside and outside environments.
• Complete necessary safety training and follow safety standards and regulations.
• You will report to the Manager of Local Operations.

Do You Have?

• Basic technology and math skills
• Valid driver’s license and safe driving record
• Ability to distinguish colors in use of color-coded cable.
• Ability to use equipment with maximum load capacity of 275lbs.
• Ability to lift up to 50lbs, capable of working aloft.
• Ability to successfully complete required safety training.
• Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
• Ability to respond to after hour callouts.
• High School Degree or GED equivalent

Even Better:

• Customer service or sale experience.
• Certifications or training directly related to the position.
• Two-year technical degree in computers or electronics, or the equivalent in work experience.

Qualifications -Minimum Requirements:

• Education: High School Diploma or equivalent
• Certification/License: Must maintain a valid driver’s license and a safe driving record.
• Compliance with Weight Restrictions/Safe Load Limits for Equipmentand Ladders

Physical Tasks– Standing Continuously: 67-100% | Walking Continuously: 67 – 100% | Sitting Occasionally: 0-33%

Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%

Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 – 66%

Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van

Types of Driver’s License Required: Driver’s License