Customer Service Tech

Dave Carter & Associates, Inc; Goshen (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Dave Carter & Associates, Inc. is seeking a Customer Service Representative to support customers, dealers, and partners with product questions and concerns. You’ll answer inquiries via phone, email, and chat, troubleshoot issues, and explain warranties and service options.

You’ll document interactions in Freshdesk and collaborate with internal teams to resolve more complex cases. The role emphasizes accuracy, product knowledge, and a proactive approach to improving customer satisfaction in a

Qualifications

• 2-3 years of customer service experience.
• Basic understanding of electrical/voltage concepts.
• Organized, detail-oriented, and able to multitask.
• Comfortable working in a fast-paced, metrics-driven environment.
• Basic understanding of how warranty works.
• Familiarity with aftermarket customers.

Responsibilities

• Answer customer inquiries via phone, email, and chat.
• Troubleshoot product issues and provide solutions (first-call resolution is the goal!).
• Explain product features, warranty details, and service options.
• Document interactions in our system (Freshdesk) for accurate follow-up.
• Partner with internal teams to resolve more complex issues.
• Identify trends in customer concerns and suggest improvements.
• Stay up to date on products, policies, and procedures.

Skills

Customer service experience

Electrical concepts

Multitasking

Detail-oriented

Fast-paced environment

Warranty basics

Aftermarket familiarity

Microsoft Office

Freshdesk

Tools

Microsoft Office

Freshdesk

Job description

At Dave Carter & Associates, we don't just distribute products-we build relationships. As a national leader serving industries like RV, modular housing, and specialty vehicles, we pride ourselves on delivering exceptional service and expertise.

Now, we're looking for a Customer Service Representative who enjoys solving problems, helping customers, and being part of a supportive, team-focused environment.

Why You'll Love Working Here

• Stable, growing company with a strong reputation
• Supportive team that values collaboration and communication
• Opportunity to learn technical products and grow your skillset
• Work that's meaningful- helping customers find real solutions

What You'll Do

As a key point of contact, you'll help customers, dealers, and partners resolve product-related questions and concerns.

Day-to-day, you will:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot product issues and provide solutions (first-call resolution is the goal!)
• Explain product features, warranty details, and service options
• Document interactions in our system (Freshdesk) for accurate follow-up
• Partner with internal teams to resolve more complex issues
• Identify trends in customer concerns and suggest improvements
• Stay up to date on products, policies, and procedures

What We're Looking For

• 2-3 years of customer service experience
• Basic understanding of electrical/voltage concepts (helpful for troubleshooting)
• Organized, detail-oriented, and able to multitask
• Comfortable working in a fast-paced, metrics-driven environment
• Basic understanding of how warranty works
• Familiarity with aftermarket customers

Bonus Points If You Have

• Experience in the RV or related industries
• Proficiency with Microsoft Office (Excel, Word, Teams)
• Strong problem-solving skills and a "figure it out" mindset
• Monday-Friday
• Occasional flexibility needed (early mornings, evenings, or weekends)
• Office-based role with light physical activity
• Occasional travel for training or industry events

What Else You Should Know

• Must be authorized to work in the U.S. (no sponsorship available)