RV Customer Service Representative

Morrison Industries LLC; Grand Rapids (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

401K Match

Life Insurance

Short-Term Disability

Paid Holidays

Paid Time Off

Wellness Resources

Job summary

Integrity RV Parts Company is seeking a Customer Service Representative to join our team in Grand Rapids, MI. You will handle customer inquiries via phone and email, resolve issues efficiently, and contribute to a positive customer experience in a fast-paced e-commerce environment.

The ideal candidate has at least one year of customer service experience, basic mechanical knowledge, and the ability to multitask.

Qualifications

• RV industry experience preferred.
• Strong customer service via phone and email.
• Pass pre-employment drug screen and background check.
• Basic mechanical understanding required.
• Minimum 1 year in customer service.
• Ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office 365 (Outlook, Word, Excel).

Responsibilities

• Handle customer inquiries and resolve issues.
• Ensure a positive customer experience.
• Provide timely responses to customers via phone and email.
• Collaborate with team to meet department goals.

Skills

Customer service

Phone & email support

Multitasking

Communication

Team collaboration

Tools

Outlook

Word

Excel

Microsoft Office 365

Job description

Integrity RV Parts Company – Customer Service Representative

Integrity RV Parts Company is an e-commerce distributor for recreational vehicle (RV) parts. We sell OEM quality aftermarket parts to businesses and end-users. We’ve built a million-dollar company in under 5 years. We gain an advantage over our competitors by being faster, more reliable, and more intelligent. Overall, we are an excited and competitive group of people looking to continue growing our business.
We need a highly motivated and energetic customer service professional who wants to work 40-45 hours per week in an office setting to help us do this. This is a full-time position, Monday-Friday, from 8:00am-5:00pm. Compensation is $18-20/hour, depending on experience in the RV Industry.

About the Role

Integrity RV Parts Company is seeking a customer-focused team player to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience.

The ideal candidate is proactive, adaptable, and committed to delivering excellent service. Additionally, you should be willing to take on other assignments as needed to support department goals and contribute to overall team success.

Any position within the company will require a drug screening (including marijuana) as well as a physical and background check

Qualifications:

• Work experience in the RV industry preferred
• A passion for engaging with and helping customers via phone and email
• Must be able to pass a pre-employment physical and drug screening
• Parts department experience very helpful, but not required
• Basic mechanical comprehension is a must
• At least one year of Customer Service experience required
• The ability to multi-task in a fast-paced environment and manage tasks to completion
• Effective communication skills, both written and verbal
• Computer skills, intermediate level, including but not limited to Microsoft Office 365 including Outlook, Word, and Excel
• Work independently while enjoying the benefits of being a member of a team

About the Benefits:

• Medical, Dental, and Vision Coverage
• Flexible Spending Account – Medical and Dependent Care
• 401K Plan with Company Match
• Company Paid Life Insurance, and Voluntary Life Insurance Options
• Company Paid Short-Term Disability Benefits, Voluntary Long-Term Disability Benefits
• Paid Holidays and Generous Paid Time Off Schedule
• Wellness Resources and More!

Check us out at integrityrvparts.com