Customer Service Team Member

Michaels Stores; Phoenix (AZ); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading company as a Customer Service Team Member in Phoenix, AZ. You'll provide exceptional service, assist customers with their shopping needs, and ensure a smooth checkout experience. This role requires a friendly demeanor and the ability to perform various tasks within the store, including cash handling and merchandise recovery.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand long periods and lift heavy items.

Responsibilities

• Deliver friendly customer service and assist customers in shopping.
• Execute cash handling and provide a quick checkout experience.
• Support Omni channel processes like BOPIS and SFS.

Skills

Customer Service

Retail Experience

Communication

Job description

Join to apply for the Customer Service Team Member role at Michaels Stores

Deliver friendly customer service, assist customers in shopping, and ensure a fast and friendly checkout experience. Perform truck unloading, merchandise duties, and maintain store recovery standards to uphold our Brand Promises.

1. Help customers locate products and provide solutions
2. Execute cash handling and provide a quick checkout experience
3. Promote and enroll customers in Rewards program and Private Label Credit Cards
4. Educate customers on Voice of Customer (VOC) survey
5. Support Omni channel processes like BOPIS and SFS
6. Participate in truck unload, stocking, and planogram processes
7. Complete merchandise recovery and store maintenance
8. Perform Store In Stock Optimization (SISO) and AD set duties
9. Support shrink and safety programs
10. Follow SOPs and company policies for compliance
11. Interact respectfully with others, promote positive image, and serve as a role model
12. Cross-train in Custom Framing sales and production

Preferred Knowledge/Skills/Abilities

Retail and/or customer service experience preferred. Ability to stand long periods, move throughout the store, lift heavy items, and work flexible hours including nights, weekends, and mornings. Reasonable accommodations available upon request.

Minimum Requirements

Applicants must be at least 16 years old and meet federal, state, and local legal requirements.

Michaels is committed to diversity and inclusion, providing equal employment opportunities and reasonable accommodations for individuals with disabilities.