Customer Service Team Member

A Cleaner World; Chapel Hill, Northern (NC, KY); Hybrid; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Flexible scheduling

Mon-Fri with Saturdays

No Sunday shifts

Growth opportunities

Benefits package

Zusammenfassung

A Cleaner World is hiring a Customer Service Team Member in Chapel Hill, NC. You’ll greet customers, answer inquiries, and guide them to the best solutions with a friendly, professional attitude.

Join a fast-paced, supportive team that values growth, work-life balance, and community. Some Saturday work is required, with no Sunday shifts, and opportunities for advancement within the company.

Qualifikationen

• Excellent communication and interpersonal skills.
• Customer-focused attitude with diplomacy.
• Strong organizational and time management abilities.
• Ability to work independently and as part of a team.

Aufgaben

• Warmly greet and assist customers in person, over the phone, and via email to ensure a helpful and friendly experience.
• Provide accurate information about products and services, guiding customers to the best solutions for their needs.
• Promptly and professionally address and resolve customer concerns or complaints.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Collaborate with team members to deliver consistent, high-quality service.
• Drive the company van to deliver orders to customers' homes as needed.

Jobbeschreibung

A Cleaner World is a leading dry cleaning company committed to delivering exceptional customer service and innovative solutions. As a Customer Service Team Member, you will be the face of the company, ensuring every customer enjoys a positive and welcoming experience. This role offers the chance to work in a fast-paced, supportive environment where teamwork, professionalism, and a dedication to quality are highly valued. Join a company that prioritizes employee growth, work-life balance, and a strong sense of community.

Responsibilities

• Warmly greet and assist customers in person, over the phone, and via email to ensure a helpful and friendly experience
• Provide accurate information about products and services, guiding customers to the best solutions for their needs
• Promptly and professionally address and resolve customer concerns or complaints
• Maintain accurate records of customer interactions, transactions, and feedback
• Collaborate with team members to deliver consistent, high-quality service
• Drive the company van to deliver orders to customers' homes as needed

Qualifications

• Excellent communication and interpersonal skills
• Customer-focused attitude with the ability to handle challenging situations diplomatically
• Strong organizational and time-management abilities
• Ability to work both independently and as part of a team
• Experience in customer service or a related field is preferred, but not required

Compensation

Competitive hourly rates starting at $16 per hour.

Benefits

• Flexible scheduling to support work-life balance
• Monday to Friday schedule, with some Saturdays required
• No Sunday shifts
• Opportunities for growth and development within the company
• Comprehensive benefits package