Customer Service Team Member

Air Comfort, Inc

Kernersville (NC)

On-site

USD 18,000 - 21,000

Full time

14 days+

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Benefits offered by this job

Flexible scheduling

Mon-Fri with some Saturdays

No Sundays

Growth opportunities

Comprehensive benefits

Job summary

A Cleaner World in Kernersville, NC is seeking a Customer Service Representative and back-up delivery driver. You will greet customers, provide product information, and resolve questions with a friendly, knowledgeable approach.

This role operates in a fast-paced, team-oriented environment with opportunities for growth within the company. Flexible scheduling and weekday hours with some Saturdays are available; Sundays off.

Qualifications

Excellent communication and interpersonal skills.
Customer-focused attitude with the ability to handle challenging situations diplomatically.
Strong organizational and time-management abilities.
Ability to work independently and as part of a team.
Experience in customer service or related field preferred but not required.

Responsibilities

Warmly greet and assist customers in person, over the phone, and via email to ensure a positive experience.
Provide clear information about products and services, helping customers select the best options for their needs.
Promptly and professionally address customer questions, concerns, or complaints.
Accurately maintain records of customer interactions, transactions, and feedback.
Collaborate with team members to deliver high-quality service.
Drive the company van to deliver orders to customers’ homes as needed, ensuring timely and accurate deliveries.

Skills

Communication skills

Customer focus

Organizational skills

Teamwork

Customer service experience

Job description

A Cleaner World is a respected leader in the dry cleaning industry, known for its dedication to exceptional customer service and innovative solutions. As a Customer Service Representative and back-up delivery driver, you will be the face of the company, ensuring every customer receives friendly, knowledgeable, and efficient service. This role offers the chance to work in a supportive, fast-paced environment where teamwork and individual contributions are valued. Employees at A Cleaner World take pride in delivering quality service and building lasting relationships with customers, making it a great place to grow your career in customer service.

Responsibilities

Warmly greet and assist customers in person, over the phone, and via email to ensure a positive experience
Provide clear information about products and services, helping customers select the best options for their needs
Promptly and professionally address customer questions, concerns, or complaints
Accurately maintain records of customer interactions, transactions, and feedback
Collaborate with team members to deliver consistent, high-quality service
Drive the company van to deliver orders to customers’ homes as needed, ensuring timely and accurate deliveries

Qualifications

Excellent communication and interpersonal skills
Customer-focused attitude with the ability to handle challenging situations diplomatically
Strong organizational and time-management abilities
Ability to work both independently and as part of a team
Experience in customer service or a related field is preferred, but not required

Compensation

Hourly pay starting at $13-15 per hour, with opportunities for increases based on performance and experience.

Benefits