Customer Service Team Leader

State of Mississippi; Mississippi; On-site; USD 37,000 - 64,000; Full time

Job summary

State of Mississippi, Driver License Services in Madison County, is seeking a Customer Service Team Leader. The role oversees staff delivering customer service, processes licenses and permits, and ensures quality interactions with the public in Madison County, MS.

The incumbent analyzes data, prepares reports, and implements policy improvements while coordinating with agency leadership to meet service standards and timelines.

Qualifications

• High School Diploma or equivalent and 6-8 years supervisory experience.
• Customer service experience and data handling skills.
• Strong communication and organizational abilities.

Responsibilities

• Supervise staff in customer service within a defined area; coach and evaluate performance.
• Provide hire recommendations, training and planning; assign work and conduct performance reviews.
• Lead coaching, progressive discipline, and policy recommendations as needed.
• Prepare daily reports of licenses issued and monies received; monitor data accuracy.
• Analyze data from multiple sources and promote information exchange with state agencies.

Skills

Attentiveness

Patience

Communication

Problem solving

Self-control

Education

High School Diploma or equivalent

Job description

Customer Service Team Leader in 45 - MADISON COUNTY, MS

State of Mississippi

$36,624.00 - $64,364.39 Annually

Location

45 - MADISON COUNTY, MS

Full-Time

Job Number

9041-0729-20260917M

0729 - Mississippi Law Enforcement Division

Opening Date

09/17/2026

9/21/2026 at 11:59 PM Central Time (US & Canada)

Agency Minimum Salary

$36,624.00

$64,364.39

About the Agency

The goal of the Mississippi Department of Public Safety is to make Mississippi a safer place for the state’s three million residents. Our employees perform a variety of tasks, including issuing driver’s licenses and firearm permits, patrolling our roads and highways, keeping drugs off the streets, providing training and certification to law enforcement agencies, conducting forensic analysis and investigations, and much more. This work involves administering oral, written, and skill driver’s license tests for the Department of Public Safety to applicants seeking a Class R or Class A, B, C, and D driver’s license, learner's permit, identification card, or information for motor vehicle records (MVR). Incumbents are also responsible for vision screening of applicants, renewing, and reinstating Mississippi driver’s licenses. Responsible for updating records/files in the database system and administering firearm permits. The work is performed in accordance with the policies and procedures established by the administrative officials of the department. Supervision is usually received from a driver’s license district supervisor, and work is reviewed based on daily activity and reports. For questions regarding this position please contact [e-mail].

This job opportunity is in Driver License Services in MADISON COUNTY, MS is a Customer Service Representative supervisory position. The incumbent participates in the work of all staff involved in customer service activities within a specific area or function. At this level, incumbents represent the agency to internal and external stakeholders in a customer service function and intervene when necessary to address and resolve customer-related needs or issues. Employees gather and analyze data related to the quality and performance of customer service employees and processes and recommend policy changes as necessary. Employee supervision includes hire recommendations, training, planning, and assigning work, performance assessment, coaching, and progressive discipline. In addition, employees will be expected to have the knowledge and skills to perform and review the work overseen to train, supervise, and evaluate staff, and evaluate processes and make policy recommendations. Also, prepares daily reports of licenses issued and monies received. Compiles, analyzes, updates, verifies, and disseminates data from various agencies, the public, court departments, and other sources; and promotes these sources to maintain the exchange of pertinent information among other state records. Perform other duties as assigned by supervision.

What you'll need to be Successful

Attentiveness; Patience; Communication Skills; Problem Solving; Self-ControlGood customer service skills with good communication skills. Good organizational skills permitting the employee to multi-task effectively. Ability and desire to work well with others most importantly the public. Possesses the ability to give and receive information through speaking and listening skills.

Preferred Qualifications

Typically requires High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision. Agency preferred qualifications:High School Diploma or equivalent and 6-8 years of experience, two years of which must have included line or project supervision.The employee is required to possess a valid driver’s license.

Address 210 East Capitol Street
Suite 800
Jackson, Mississippi, 39201