Customer Service Team Lead – Driver Licensing (MS)

State of Mississippi; Mississippi; On-site; USD 37,000 - 64,000; Full time

Job summary

State of Mississippi, Driver License Services in Madison County, is seeking a Customer Service Team Leader. The role oversees staff delivering customer service, processes licenses and permits, and ensures quality interactions with the public in Madison County, MS.

The incumbent analyzes data, prepares reports, and implements policy improvements while coordinating with agency leadership to meet service standards and timelines.

Qualifications

• High School Diploma or equivalent and 6-8 years supervisory experience.
• Customer service experience and data handling skills.
• Strong communication and organizational abilities.

Responsibilities

• Supervise staff in customer service within a defined area; coach and evaluate performance.
• Provide hire recommendations, training and planning; assign work and conduct performance reviews.
• Lead coaching, progressive discipline, and policy recommendations as needed.
• Prepare daily reports of licenses issued and monies received; monitor data accuracy.
• Analyze data from multiple sources and promote information exchange with state agencies.

Skills

Attentiveness

Patience

Communication

Problem solving

Self-control

Education

High School Diploma or equivalent

Job description

State of Mississippi, Driver License Services in Madison County, is seeking a Customer Service Team Leader. The role oversees staff delivering customer service, processes licenses and permits, and ensures quality interactions with the public in Madison County, MS.

The incumbent analyzes data, prepares reports, and implements policy improvements while coordinating with agency leadership to meet service standards and timelines.