Customer Service Team Lead – Growth & Ops

Buchheit Family of Companies; Herculaneum (MO); On-site; USD 40,000 - 54,000; Full time

Job summary

Buchheit Family of Companies is seeking an Assistant Customer Service Manager to help lead the customer service team, plan activities, and maintain high service standards. You will direct daily operations in the absence of the Customer Service Manager, assign tasks, ensure resources, review complaints, and support growth initiatives within the Retail Store department.

This role offers both part-time and full-time options and requires prior customer service and supervisory experience, plus strong

Qualifications

• Prior customer service and supervisory experience.
• In-depth knowledge of customer service principles and practices.
• Strong work ethic and interpersonal skills.
• Basic computer skills and product knowledge.
• Must be able to work a flexible schedule.
• Ability to multi-task, coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.
• Effectively communicate with customers and employees, in-person and over the phone.
• Demonstrate initiative and problem-solving skills within the scope of the position.
• Maintain a pleasant and calm disposition under stress.

Responsibilities

• Assist in implementing customer service policies and procedures and communicate customer service standards.
• Direct the daily operations of the customer service team in the absence of the Customer Service Manager.
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department.
• Ensure the necessary resources and tools are available for quality customer service delivery.
• Review customer complaints, track customer complaint resolution, and handle complex and escalated customer service.
• Identify and implement strategies to improve quality of service, productivity and profitability.
• Coordinate with company management to support and implement growth strategies.
• Coordinate and manage customer service projects and initiatives.
• Ensure budget requirements are met.
• Evaluate and performance manage staff.
• Identify and address staff training and coaching needs.
• Balance cash drawer, and prepare deposit for financial institution.
• Basic accounting functions.
• Additional duties, as assigned

Skills

Customer service

Supervisory experience

Interpersonal skills

Basic computer skills

Flexible schedule

Communication skills

Job description

Buchheit Family of Companies is seeking an Assistant Customer Service Manager to help lead the customer service team, plan activities, and maintain high service standards. You will direct daily operations in the absence of the Customer Service Manager, assign tasks, ensure resources, review complaints, and support growth initiatives within the Retail Store department.

This role offers both part-time and full-time options and requires prior customer service and supervisory experience, plus strong