Customer Service Team Lead

Amour Marketing; Worcester (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is on the lookout for a Customer Service Team Lead who is passionate about delivering exceptional service and building strong relationships with customers. In this entry-level role, you will be the face of the company, directly interacting with clients to understand their needs and recommend suitable products and services. The position emphasizes teamwork, communication, and the ability to handle multiple tasks effectively. With a commitment to training and personal development, this role offers a fantastic opportunity to grow within a supportive environment. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you.

Qualifications

• Knowledge of customer service principles and processes.
• Strong interpersonal and communication skills required.

Responsibilities

• Provide excellent customer service and build lasting relationships.
• Describe products and services, explaining benefits to customers.

Skills

Customer Service Principles

Interpersonal Skills

Verbal Communication

Written Communication

Multi-tasking

Active Learning

Job description

The Customer Service Team Lead ensures each customer we meet has the highest quality interaction possible. The Customer Service Team Lead interacts with customers daily to ascertain their needs, highlight the benefits of the products, and make recommendations that address and fulfill their wants and needs. We are seeking an individual who enjoys working with people and is interested in taking on a leadership role.

We see ourselves as a force for positive growth. Whether we are creating modern campaigns that access untapped consumer bases, increasing the influence of our organization, or improving the knowledge of our branding experts, we look to find collaborative and innovative solutions that benefit everyone with whom we do business.

Job Responsibilities of the Customer Service Team Lead:

• Provide first-rate customer service and build relationships with the customer base
• Establish genuine relationships with customers to create open lines of communication in person fostering trust and creating long-term accounts
• Describe the product and services being offered, explaining the benefits for both, and explain the terms of service agreements to customers
• Recommend services based on customer needs
• Maintain knowledge of current promotions and policies regarding payment and enrollment
• Maintain records related to complaints, escalations, and orders

Requirements of the Customer Service Team Lead:

• Customer Service: Knowledge of principles and processes for providing customer service
• Good interpersonal, verbal, and written communication skills
• Ability to multi-task and work in a teamwork environment
• Ability to maintain confidentiality with customer and company information
• Active learning skills

WE PROVIDE TRAINING AND A PERSONAL TRACKING SYSTEM TO MEASURE YOUR SUCCESS!

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Internet Publishing