Customer Service Team Lead

BloomNation; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative company is seeking a Customer Service Team Lead to oversee a dynamic team of representatives. This role is crucial for ensuring exceptional customer support and developing strong B2B partnerships. The ideal candidate will be passionate and detail-oriented, with the ability to thrive under pressure. Join a mission-driven organization that empowers local businesses through tailored software solutions, and enjoy benefits like equity options and comprehensive health coverage. If you're ready to make an impact in a global environment, this opportunity is perfect for you.

Benefits

Equity/Stock options

Comprehensive Medical/Dental/Vision coverage

Transportation support

Snacks and weekly lunches

Career growth opportunities

Company swag and gear

Qualifications

• Strong interpersonal skills and a passion for supporting small businesses.
• Experience in customer service, ideally in retail or industry-specific roles.

Responsibilities

• Lead and motivate a team of customer support representatives.
• Handle complex customer inquiries and troubleshoot issues.
• Identify process improvements for efficiency.

Skills

Interpersonal Skills

Customer Service

Problem Solving

Tech-savvy

Communication

Tools

Zendesk

Salesforce

Job description

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Pay Range

$23.00/hr - $25.00/hr

Who We Are Looking For

Promenade, formerly BloomNation, is rapidly scaling and seeking a Customer Service Team Lead to oversee a team of 8 offshore representatives. This role involves ensuring exceptional customer support, developing B2B partnerships, and maintaining high customer satisfaction. The ideal candidate is passionate, empathetic, detail-oriented, and capable of working calmly under pressure.

Responsibilities

• Lead and motivate a team of customer support representatives
• Handle complex customer inquiries and troubleshoot issues
• Monitor performance, set goals, and coach team members
• Identify process improvements for efficiency
• Collaborate with other departments for seamless communication
• Analyze and resolve customer problems effectively
• Promote our Promenade products to customers and partners

Benefits

• Equity/Stock options in a growing company
• Comprehensive Medical/Dental/Vision coverage
• Transportation support (parking, rideshare, metro)
• Snacks, weekly lunches, company swag, and gear
• Opportunities for career growth and impact
• Work in a dynamic, global environment

Ideal Candidate Traits

• Strong interpersonal and relationship-building skills
• Passion for supporting small businesses and startups
• Tech-savvy with quick learning ability for tools like Zendesk, Salesforce
• Excellent communicator, friendly, optimistic
• Ability to work under pressure and meet deadlines
• Customer service experience (retail or industry-specific) is a plus

About Us - Promenade

Promenade is a mission-driven company empowering local businesses through tailored software solutions. Originally founded in 2011 as BloomNation, we serve multiple industries and are backed by top investors. Based in Santa Monica, CA, with remote roles available, we strive to disrupt traditional industries and support community growth.