Customer Service Team Lead

AutoSavvy; Woods Cross (UT); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

HSA match

TelaDoc

Pharmacy Discount Programs

Life Insurance

Pet Insurance

Gym Discounts

Employee Vehicle Purchase Program

Volunteer PTO Program

Retirement savings: employer matching

Paid Time Off

Paid Holidays

Job summary

AutoSavvy, the nation’s largest used-vehicle retailer, seeks an Automotive Service Team Lead to guide daily service operations and deliver an excellent customer experience. This is a working team lead role blending Service Advisor responsibilities with team leadership, workflow management, and process adherence.

The ideal candidate has CDK experience, strong automotive service knowledge, and proven leadership skills to keep a busy service department organized and moving forward.

Qualifications

• 2+ years of Automotive Service Advisor or Service Writer experience preferred.
• Strong working knowledge of automotive repair and maintenance.
• Proven ability to manage multiple repair orders and competing priorities.
• Excellent verbal and written communication.
• Ability to coach, support, and hold team members accountable.

Responsibilities

• Greet customers promptly and provide a professional service experience.
• Verify and update customer and vehicle information.
• Write clear, detailed repair orders for technicians.
• Communicate effectively with technicians regarding diagnosis and repairs.
• Prepare accurate estimates and explain recommended services.
• Maintain proactive communication with customers throughout the repair process.
• Resolve customer concerns quickly and professionally.
• Lead by example to set standards for professionalism and accountability.

Skills

Leadership

Communication

Conflict resolution

Organizational skills

Problem solving

Tools

CDK Dealer Management System

Job description

Automotive Service Team Lead – Monday–Friday – $22+AutoSavvyAutoSavvy is the nation’s largest and fastest-growing retailer of branded title vehicles, with 20+ locations across 9 states and more than 100,000 vehicles sold. We’re redefining the used car industry with an unbeatable product value offering.Recognized on the Inc. 5000 list four years in a row, AutoSavvy offers strong career growth, promotes from within, and provides industry-leading benefits.Automotive Service Team LeadPosition OverviewWe are seeking an experienced, dependable Automotive Service Team Lead to help lead the day-to-day operations of our service department while delivering an excellent customer experience.This is a working team lead position for someone who can successfully perform Service Advisor responsibilities while also helping guide the team, maintain workflow, uphold department standards, and serve as a go-to resource when challenges arise.The ideal candidate brings strong automotive service knowledge, proven Service Advisor or Service Writer experience, confidence using CDK, and the leadership skills to keep a busy service operation organized and moving forward.We are looking for someone who leads by example, takes ownership, communicates clearly, holds high standards, and helps the entire team succeed.Pay & Schedule$22+ per hour, based on experienceMonday–Friday8:00 AM–5:00 PMNo weekendsWhat You’ll DoTeam Leadership & Department SupportLead by example and help set the standard for professionalism, accountability, urgency, and customer serviceSupport the daily workflow of the service department and help ensure work is prioritized appropriatelyServe as a resource for Service Advisors and other team members when questions or challenges ariseHelp keep repair orders, customer communication, and vehicle workflow moving efficientlyPartner with technicians and department leadership to identify and resolve workflow issuesHelp reinforce company procedures, warranty requirements, and service department processesAssist with training, coaching, and developing team membersHelp identify performance or process concerns and work toward practical solutionsTake ownership of customer escalations and assist in resolving difficult situations professionallyPromote teamwork and strong communication between advisors, technicians, and leadershipService Advisor ResponsibilitiesGreet customers promptly and provide a professional, welcoming service experienceVerify and update customer contact and vehicle informationAccurately gather and document customer concernsWrite clear, detailed repair orders for techniciansPerform visual vehicle inspections and accurately document vehicle conditionCommunicate effectively with technicians regarding diagnosis and repairsPrepare accurate estimates and clearly explain recommended servicesEnsure repairs and documentation align with warranty and company guidelinesMaintain proactive communication with customers throughout the repair processResolve customer concerns quickly and professionallyBuild customer relationships that encourage repeat and referral businessMaintain high customer satisfaction standardsKeep work areas organized and ensure department processes are consistently followedWhat We’re Looking ForWe’re looking for more than an experienced Service Advisor. The right candidate should demonstrate the ability and desire to lead a team and take ownership of department performance.Qualifications2+ years of Automotive Service Advisor, Service Writer, or similar automotive service experience preferredPrevious team lead, supervisory, mentoring, or leadership experience strongly preferredExperience with CDK (Dealer Management System) requiredStrong working knowledge of automotive repair and maintenanceProven ability to manage multiple repair orders and competing prioritiesStrong customer service and conflict-resolution skillsExcellent verbal and written communicationStrong organizational skills and attention to detailAbility to coach, support, and hold team members accountableComfortable making decisions and solving problems in a fast-paced environmentProfessional, dependable, self-motivated, and team-orientedLeadership Traits That Will Make You SuccessfulOur strongest candidates will demonstrate:Ownership: Sees an issue and takes responsibility for helping solve itLeadership by example: Holds themselves to the same standards expected of the teamAccountability: Follows through on commitments and helps maintain department standardsCommunication: Keeps customers, technicians, team members, and leadership informedComposure: Handles difficult customers and high-pressure situations professionallyOrganization: Keeps multiple customers, vehicles, repair orders, and priorities movingCoaching mindset: Helps teammates improve rather than simply pointing out problemsInitiative: Recognizes what needs to be done without waiting to be toldTeam mentality: Understands that department success matters more than individual creditCustomer focus: Balances operational efficiency with an excellent customer experienceRequirementsValid driver’s license with an acceptable driving recordAbility to pass a background checkAuthorized to work in the United StatesAbility to use Multi-Factor Authentication apps on a cell phoneBenefitsComprehensive Benefits: Medical, Dental, and Vision coverage, HSA match, TelaDoc, Pharmacy Discount Programs, and employer-paid Life InsuranceEmployee Assistance Program: Free personal support and general resourcesAdditional Perks: Pet Insurance, Gym Discounts, Employee Vehicle Purchase Program, and Volunteer PTO ProgramRetirement Savings: Employer matching contributionsPaid Time Off: Among the best PTO policies in the industryPaid Holidays: 7 major holidaysPhysical RequirementsMust be able to lift up to 25 pounds independently; the majority of lifting is from knee to shoulder height, with other lifting required from various levelsMust be able to carry and transport up to 25 pounds up to 60 feetRequires sitting for extended periodsRequires periods of standing with frequent stretching, reaching, walking, stooping, pushing, and/or pullingRequires excellent visual acuity and manual dexterityMust be able to type for extended periodsMust be able to hear and communicate with others in person and by phoneWork EnvironmentOnsite positionWork may take place indoors and outdoors in varying weather conditionsApply TodayIf you are an experienced Automotive Service Advisor, Service Writer, Lead Service Advisor, or Service Team Lead who is ready to take the next step into leadership, we want to hear from you.This opportunity is ideal for someone who enjoys helping customers but is also ready to lead people, improve processes, solve problems, and take greater ownership of a service department’s success.Bring your automotive service experience and leadership mindset to AutoSavvy and grow your career with a company that promotes from within.AutoSavvy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.All offers of employment at AutoSavvy are contingent upon clear results of a thorough background check and motor vehicle report (MVR). Background checks and MVRs will be conducted on all final candidates offered employment. AutoSavvy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.TAG6