Customer Service Team Lead

Uline; Racine (WI); On-site; Full time

Job summary

Uline, a leader in shipping and industrial supplies, seeks a Customer Service Team Lead at their Kenosha branch. The role focuses on developing a team dedicated to exceptional customer service, with competitive pay and numerous benefits. Join a growing family-owned company with a strong commitment to employee satisfaction and professional development.

Benefits

Complete health insurance coverage

401(k) with 6% employer match

Tuition Assistance Program

On-site fitness center

Paid holidays and generous PTO

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.

Responsibilities

• Coach and develop Customer Service Representatives in product knowledge.
• Handle escalated customer issues and provide weekly support.
• Facilitate team meetings and one-on-one sessions.

Skills

Effective communication skills

Coaching

Customer service experience

Education

High School diploma or equivalent

Bachelor’s degree

Job description

Customer ServiceTeam Lead

Pay from $28 to $35 per hour with significant growth and earning potential!

KenoshaBranch

12355 Uline Way, Kenosha, WI 53144

Leading the way with legendary customer service - at Uline! As Customer Service Team Lead, ensure our representatives are trained and empowered to be the ultimate problem solvers and deliver the fast, friendly and customer-focused experience our customers love.

Better together! This position is on-site, and we are looking for people who share our passion.

Position Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.

• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.

• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.

• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.

• Handle escalated customer issues and provide weekly support for customer interactions.

Minimum Requirements

• High School diploma or equivalent required. Bachelor’s degree preferred.

• 3+ years of customer service experience.

• 2+ years of experience in a leadership / supervisory role preferred.

• Effective communication skills.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.

• On-site fitness center and beautifully maintained walking paths.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is adrug-free workplace.

EEO/AA Employer/Vet/Disabled

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!